{"id":1133278,"url":"https://alion.io/job/unisys-corporation-principal-presales-solution-architect-servicenow-esm","title":"Principal Presales Solution Architect - ServiceNow ESM","company":{"id":6839,"name":"Unisys Corporation","domain":"unisys.com","url":"https://alion.io/company/unisys","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":49,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":363},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-23T04:54:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T11:25:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What success looks like in this role:\nThis role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms.\nCollaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies.\nIdentify, qualify, and nurture new business opportunities within existing and prospective clients.\nCreate pursuit kits to support sales engagements and drive pipeline growth.\nDevelop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs.\nDesign and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms.\nCreate migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell.\nOwn and complete RFP responses, ensuring alignment with client requirements and sales objectives.\nDraft Statements of Work (SOWs) for client projects.\nLead client-facing elements of projects, including technical workshops, solution shaping, and pricing.\nActively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads.\nBuild and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor.\nProvide feedback to product and marketing teams based on client and market insights.\nOversee project execution by the ESS delivery organisation.\nYou will be successful in this role if you have:\nRequired Skills & Experience\nStrong technical understanding of the ServiceNow platform.\nProven track record in pre-sales, solution architecture, and business development roles.\nAbility to create technical assets such as PoVs, accelerators, and migration playbooks.\nExcellent communication, presentation, and client engagement skills.\nExperience with ITSM platforms including Freshworks, BMC Helix, and Cherwell.\nAbility to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders.\nExperience building and maintaining strong client relationships.\nFamiliarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling).\nAbility to lead workshops and shape solutions collaboratively with clients.\nKey Performance Indicators (KPIs)\nInfluenced and sourced Total Contract Value (TCV).\nWin performance and conversion rate of PoV projects to fully scoped and funded engagements.\nPipeline generation and qualification targets.\nNumber of client meetings, demos, and workshops delivered.\nContribution to upsell/cross-sell opportunities and customer retention rates.\nClient satisfaction scores related to pre-sales engagements.\nPreferred Qualifications\nEssential:\nServiceNow certifications - CSA, CIS, and CTA.\nDesirable:\nServiceNow CMA.\nBMC Helix ITSM Implementation Specialist.\nBMC Certified Expert / Architect.\nExperience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista).\nMinimum 8 Years Prior experience in consulting or professional services environments.\nUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.\nLocal employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.\nIf you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . US job seekers can find more information about Unisys’ EEO commitment here.","description_format":"text","description_chars":4213,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electronic Warfare"],"lifecycle":[{"event":"open","at":"2026-09-23T04:54:00Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:0","agency","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/unisys-corporation-principal-presales-solution-architect-servicenow-esm","json_url":"https://alion.io/job/unisys-corporation-principal-presales-solution-architect-servicenow-esm.json","meta":{"generated_at":"2026-09-23T15:00:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}