{"id":1136621,"url":"https://alion.io/job/unisys-corporation-service-desk-supervisor","title":"Service Desk Supervisor","company":{"id":6839,"name":"Unisys Corporation","domain":"unisys.com","url":"https://alion.io/company/unisys","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":49,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":31000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":298},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-23T08:25:12Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T11:25:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What success looks like in this role:\nSupervises the efforts of Service Desk teams within an assigned region.\nDirects Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.\nMentors and trains Service Desk team members to build new skills.\nBuilds collaboration within the team and with outside support teams.\nMonitors Service Desk tickets and calls, identifying trends and issues that require more in-depth analysis.\nEnsures team meets or exceeds agreed up SLAs.\nYou will be successful in this role if you have:\nBA/BS degree\nAt least 5 years' of relevant experience\nRetail industry experience is a plus\nITIL Certification is preferred\nExcellent communication, customer service, and stakeholder management skills.\nUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.\nThis commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at  or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.","description_format":"text","description_chars":1862,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T08:25:12Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","agency","win:early","comp:brand"],"computed_at":"2026-09-23T13:33:03Z"},"pay":null,"html_url":"https://alion.io/job/unisys-corporation-service-desk-supervisor","json_url":"https://alion.io/job/unisys-corporation-service-desk-supervisor.json","meta":{"generated_at":"2026-09-23T13:33:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}