{"id":1136620,"url":"https://alion.io/job/unisys-corporation-service-desk-team-leader","title":"Service Desk Team Leader","company":{"id":6839,"name":"Unisys Corporation","domain":"unisys.com","url":"https://alion.io/company/unisys","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":49,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-23T08:25:12Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T11:25:44Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What success looks like in this role:\nLead and manage the Service Desk team to deliver exceptional technical support to end-users.\nSupports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.\nUtilizes problem solving and analytical skills to effectively resolve challenging incidents\nMonitor ticket queues and ensure SLAs and KPIs are consistently met.\nProvide guidance and mentorship to team members, fostering skill development and performance improvement.\nAct as an escalation point for complex technical issues and ensure prompt resolution.\nIdentifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.\nConduct regular performance reviews.\nYou will be successful in this role if you have:\nBachelor's Degree or High School Diploma\nMay require technical certification or Associate Degree\nGenerally, 2-4 years’ experience in area of responsibility\nUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.\nThis commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at  or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.","description_format":"text","description_chars":2032,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T08:25:12Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","agency","win:early","comp:brand"],"computed_at":"2026-09-23T13:34:44Z"},"pay":null,"html_url":"https://alion.io/job/unisys-corporation-service-desk-team-leader","json_url":"https://alion.io/job/unisys-corporation-service-desk-team-leader.json","meta":{"generated_at":"2026-09-23T13:34:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}