Smarthands Tech Field Engineer
What success looks like in this role:
The Data Center Smart Hands Technician provides onsite hands-on support for data center and infrastructure operations. The position performs routine physical and technical support activities involving servers, network equipment, racks, IDF/MDF closets, cabling, equipment installations and removals, hardware replacements, vendor activities, site inspections, equipment lifecycle activities, and related data center operational tasks.
The ideal candidate will have previous Smart Hands, data center, server-room, or infrastructure-support experience and will be comfortable completing assigned work independently while following documented procedures and technical direction from remote engineering and infrastructure teams.
Key Responsibilities
- Perform routine data center, server-room, IDF, and MDF walkthroughs and identify/report equipment, environmental, security, cabling, or facility concerns.
- Support scheduled site audits, inspections, inventory validations, and operational checks.
- Provide onsite Smart Hands support for servers, network devices, racks, cabinets, IDF/MDF closets, and related infrastructure.
- Install, remove, rack, stack, label, and organize servers, switches, network devices, and other IT infrastructure equipment.
- Replace approved field-replaceable hardware components, including power supplies, hard drives, memory, fans, cables, and similar components.
- Trace, install, replace, label, test, and organize copper and fiber cabling.
- Perform cable management and maintain clean and organized racks, cabinets, patch panels, IDF/MDF closets, and data center spaces.
- Verify equipment status, power, indicator lights, ports, physical connections, and cabling during troubleshooting activities.
- Perform requested reboots, power cycles, visual inspections, connectivity checks, and basic diagnostic activities under direction from remote engineering or support teams.
- Support network equipment installation and replacement activities, including switches, routers, access points, and related infrastructure.
- Assist with server and infrastructure installations, moves, additions, changes, and removals.
- Support equipment decommissioning, asset validation, packing, equipment staging, and approved disposition/disposal activities.
- Coordinate and support scheduled equipment disposal pickups when required.
- Support hard-drive replacement, removal, handling, validation, and vendor-related activities in accordance with established security procedures.
- Escort authorized vendors and third-party service providers while work is performed within secured data center or infrastructure areas.
- Maintain the physical organization of data center, IDF/MDF, rack, cabinet, and equipment areas, including cleanup and removal of retired or abandoned equipment/cabling when authorized.
- Maintain accurate documentation of equipment locations, asset changes, cabling changes, hardware replacements, inspections, and work performed.
- Update incidents, service requests, change records, inventory/asset records, and associated tickets as required.
- Follow established data center, security, safety, access-control, change-management, and documentation procedures.
- Communicate site conditions, work status, issues, and exceptions clearly to remote engineering teams and local stakeholders.
- Provide onsite support for infrastructure refreshes, deployments, lifecycle activities, and related projects as required.
- Participate in the rotating after-hours/on-call schedule approximately every other week.
You will be successful in this role if you have:
Required Qualifications
- Approximately 2-5 years of hands-on Smart Hands, data center, server-room, infrastructure, network-support, or similar technical experience.
- Previous experience working within a data center, server room, IDF/MDF, colocation, or enterprise infrastructure environment.
- Experience installing, removing, organizing, or supporting servers, network equipment, racks, cabinets, and cabling.
- Working knowledge of copper and fiber cabling, patch panels, network ports, labeling, and basic cable troubleshooting.
- Experience replacing basic hardware components such as power supplies, drives, memory, fans, and cables.
- Familiarity with basic server, networking, rack, power, and cabling components.
- Ability to follow documented procedures and technical instructions from remote engineering, networking, and infrastructure teams.
- Ability to perform routine walkthroughs, equipment checks, inventory validations, and site inspections.
- Strong attention to detail and accurate documentation practices.
- Ability to work independently on assigned activities with limited onsite supervision.
- Strong communication and customer-service skills.
- Ability to safely lift, move, rack, and handle IT equipment in accordance with applicable safety guidelines.
- High school diploma or GED required.
Preferred Qualifications
- Experience supporting Dell, HPE, Lenovo, Cisco, or similar enterprise infrastructure hardware.
- Familiarity with ServiceNow or another IT service-management/ticketing platform.
- Familiarity with incident, request, change, asset, inventory, and equipment-lifecycle processes.
- CompTIA A+, Network+, or similar technical certification is a plus, but not required.
- Associate degree in Information Technology, Computer Science, or a related field is a plus, but not required.
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.