{"id":1557686,"url":"https://alion.io/job/unisys-corporation-sr-enterprise-mobility-engineer","title":"Sr Enterprise Mobility Engineer","company":{"id":6839,"name":"Unisys","domain":"unisys.com","url":"https://alion.io/company/unisys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":73,"ghost_share":0,"stale_share":0.918,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":72000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":8444},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-03T13:07:41Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"What success looks like in this role:\nService Delivery & OperationsOversee the end-to-end enterprise mobility provisioning process to ensure timely deployment and lifecycle management.\nManage the volume of tickets escalated to the L2/L3 support tiers, ensuring efficient resolution of mobile device, application, and connectivity issues.\nLiaise with wireless carriers and vendors to troubleshoot hardware and service-related incidents.\nHandle VIP support requests and manage complex exception processes with high professional standards.\nEnsure the integrity, accuracy, and consistency of the ServiceNow CMDB through regular auditing and maintenance.\nProcess & Documentation Management\nProvide technical guidance to L1 team regarding process updates, troubleshooting techniques, and exception handling.\nMaintain comprehensive documentation for all systems, installations, configurations, and knowledge base (KB) articles.\nGenerate, analyze, and distribute reports from various platforms to track performance metrics and service trends.\nVendor & Stakeholder CollaborationInitiate and coordinate efforts with outsourced suppliers and managed service providers.\nCollaborate with internal stakeholders to identify and implement resolutions for complex mobility challenges.\nSupport the evaluation and implementation of new third-party mobility solutions.\nMore Specific Requirements\n60% - Service/Device lifecycle management (service requests in ServiceNow)\nNew device provisioning\nDeprovisioning leavers\nDevice refresh programs\nSIM activations and changes\nService plan changes\nAsset assignments\n20% - Issue and escalation management (incidents in ServiceNow)\nMobile device issues\nConnectivity problems\nMobile application support\nL2/L3 ticket coordination\n10% - Vendor and carrier management\nTelecom provider coordination\nService activation issues\nHardware replacement requests\nEscalations with suppliers\n5% - CMDB and asset management\nServiceNow updates\nInventory audits\nData quality checks\n3% - Reporting and telecom expense analysis\nExcel reporting\nUsage trends\nKPI tracking\n1% - Documentation and knowledge base updates\n1% - VIP support and exception handling\nDeliverables\nEfficient processing of mobility provisioning and ticket escalations\nAccurate and up-to-date ServiceNow CMDB records\nStandardized and accessible knowledge base documentation\nReliable performance reporting and trend analysis\nMaintained service quality through effective vendor and stakeholder coordination\nYou will be successful in this role if you have:\nBachelor’s degree in computer science, STEM majors, or equivalent professional experience.\n7 years of experience in supporting mobility users and services leveraging standard industry platforms.\nEnglish Fluency is a required written and verbal (C1 level minimum.)\nSignificant experience in IT operational roles, specifically within mobility device and services management.\nWorking knowledge of IT Service Management (ITIL) frameworks.\nProven experience with IT expense management, specifically regarding telecom and related solutions.\n Strong proficiency in ServiceNow and Microsoft Office (with advanced Excel skills, including pivot tables and data lookups).\nProfessional proficiency in spoken and written English, with the ability to communicate effectively with technical and non-technical stakeholders.\nTechnical Proficiency: Strong foundation in mobility hardware, software, and service ecosystems.\nOperational Discipline: Meticulous attention to detail and strong organizational skills for managing concurrent tasks.\nEngagement Style: Proactive, \"can-do\" attitude with the ability to adapt to changing priorities.\nBusiness Acumen: Understanding of current business functions and the ability to link IT services to operational needs.\nUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.\nThis commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at  or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.","description_format":"text","description_chars":4801,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-01T02:46:37Z"}],"visa":[],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.44,"age_days":34,"expected_fill_days":30,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/unisys-corporation-sr-enterprise-mobility-engineer","json_url":"https://alion.io/job/unisys-corporation-sr-enterprise-mobility-engineer.json","meta":{"generated_at":"2026-11-03T13:20:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18429,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6839},"rest":"https://alion.io/mcp/rest/get_company?id=6839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funisys-corporation-sr-enterprise-mobility-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funisys-corporation-sr-enterprise-mobility-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funisys-corporation-sr-enterprise-mobility-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unisys-corporation-sr-enterprise-mobility-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funisys-corporation-sr-enterprise-mobility-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1557686}},{"tool":"search_jobs","arguments":{"company":"unisys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1557686},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}