{"id":2874201,"url":"https://alion.io/job/unisys-junior-genesys-cloud-cx-architect","title":"Junior Genesys Cloud CX Architect","company":{"id":6839,"name":"Unisys","domain":"unisys.com","url":"https://alion.io/company/unisys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":73,"ghost_share":0,"stale_share":0.849,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canberra, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-28T00:00:00Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-24T04:29:07Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"What success looks like in this role:\nWe're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments\nProviding Level 1 and 2 support for Genesys Cloud CX users and services.\nTroubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.\nMonitoring incidents, alerts, and service requests to ensure timely resolution.\nManaging user administration, licensing, permissions, and contact centre configuration.\nSupporting platform upgrades, enhancements, testing, and software deployments.\nAssisting with IVR and Architect flow maintenance under senior guidance.\nContributing to incident investigations, root cause analysis, and service improvements.\nMaintaining technical documentation, procedures, and knowledge articles.\nCollaborating with internal teams, stakeholders, vendors, and support partners.\nParticipating in on-call and after-hours support when required.\nYou will be successful in this role if you have:\nBasic knowledge of Genesys Cloud CX or contact centre technologies.\nUnderstanding of contact centre operations and customer service environments.\nFamiliarity with telephony, call routing, and queue management concepts.\nExperience with incident and service request management.\nStrong troubleshooting and problem-solving skills.\nAbility to follow documented procedures and technical guidance.\nStrong communication and stakeholder engagement skills.\nA genuine desire to learn cloud, telephony, and contact centre technologies.\nIf you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.\nUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.\nLocal employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.\nIf you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at . 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