{"id":2874189,"url":"https://alion.io/job/unisys-mgr-svc-mgmt","title":"Mgr Svc Mgmt","company":{"id":6839,"name":"Unisys","domain":"unisys.com","url":"https://alion.io/company/unisys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":71,"ghost_share":0,"stale_share":0.845,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-19T20:46:08Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T21:04:42Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"What success looks like in this role:\nJob Title: Service Management Manager\nLocation: Bangalore\nWho we are:\nUnisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets.For more information, visit www.unisys.com.\nOur Vision: Enhancing people’s lives through secure, reliable advanced technology.\nOur Core Beliefs:\nCuriosity: We embrace the unknown and continuous learning.\nCreativity: We look past routine ways of doing things.\nClient-Centricity: Our clients’ success is our success.\nIntegrity: We act ethically and honestly.\nPosition Overview:\nProvides leadership and oversight for the Service Management group. Ensures ongoing oversight, facilitation and administration of ITIL based service support to manage and oversee service delivery through processes, including incident, major incident, problem, request and change management. Coordinates client-facing resources, client management, and potential client partners to facilitate compliance with service quality commitments\n\nKey Responsibilities/Outcomes\nManages the efforts of professional Service Management team.\nEnsures team members follow established procedures and deliver exceptional client service across all aspects of service delivery, including: o Major Incident Management, o Change Management, and o Problem evaluation and resolution.\nCollaborates with internal partners, including the Change Advisory Board, Problem Review Board and other stakeholders to ensure frequent and ongoing communication and reporting.\nEngages with clients to exchange information, gather requirements and expectations and ensure high levels of satisfaction.\nServes as a key point of contact for process related questions or issues.\nMonitors team performance and outcomes, addressing and resolving competency and related issues. #LI-RB1\nYou will be successful in this role if you have:\nAny degree and 8 years’ relevant experience OR equivalent combination of education and relevant experience \n0-2 years’ leadership experience\nUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.\nLocal employment practices and rights may vary by jurisdiction and are subject to applicable local laws. 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