{"id":3011157,"url":"https://alion.io/job/unit4-senior-technical-support-consultant","title":"Senior Technical Support Consultant","company":{"id":1916,"name":"Unit4","domain":"unit4.com","url":"https://alion.io/company/unit4","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":85000,"period":"year","method":"role_seniority_country_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-21T10:22:09Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T05:12:17Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.\nWith our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.\nAt the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. A powerful statement that enables different priorities for different people.\nWe’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique\n What you will do?\nAs a Senior Technical Support Consultant for Unit4 ERP, you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.\nTo progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.\nInvestigate, process and document application defects passed to the Technical Support team.\nBe pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.\nHandle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.\nTo comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.\nTo investigate, document and present to the Customer Support Team Leader process improvements that enhance the customer experience.\nTo identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.\nYou will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.\nTo eventually train and mentor less experienced members of the team around product knowledge, skills and processes.\nWork in a team environment to help and assist colleagues.\n Must have:\nStrong communication, interpersonal skills and fluent in English (verbal and written)\nCommon knowledge of Microsoft technologies, workplace processes and IT infrastructure\nPrevious experience of working in a Customer Support environment is an advantage\nExceptional Customer facing skills, understand and be able to implement the concept of exceptional Customer Service resulting in high CSAT and NPS scores\nExhibits good analytical and problem-solving abilities\nAbility to manage your own time to prioritise workload and meet deadlines\nFriendly and professional manner with an enthusiastic positive approach to tasks\nExhibit ability to use initiative and work alone but also exhibit ability to be a strong team player.\nPossess ability to work in a dual working environment\nStrong working knowledge of current Microsoft Windows Server operating systems\nGood knowledge of Windows Database server and SQL Server performance tools (eg. SQL profiler)\nStrong experience/understanding in the following areas:working in a database-centric, client-server to web-enabled environment\nimplementation of new systems into existing infrastructures\nWeb API knowledge\n\nYou possess the ability to write and understand SQL queries.\nSQL query tracing, indexing and optimisation knowledge.\nYou have knowledge of TCP/IP and fundamental networking concepts.\nCommitment to lifelong learning\nPre-emptive proactive work to avoid the risk of customer escalation\nNice to have:\nKnowledge of the Unit4 ERP product and surrounding applications\nKnowledge or experience with ServiceNow\nITIL knowledge\nExperience of Web Services\nWorking with cloud enabled servers/technology in a Saas (Azure) setting\nYour profile:\nYou should be self-motivated with a positive attitude\nYou exhibit excellent analytical skills, approaching problem solving with a logical and solid methodology, with the ability to work under pressure\nYou should exhibit excellent communication skills, carefully selecting the most appropriate method\nAbility to manage your own time to prioritise workload and meet deadlines\nAbility to remain calm under pressure and to be patient.\nYou should possess the ability and motivation to self-teach in new areas and be prepared to pass on existing and new knowledge to other team members through guidance and/or internal training.\nYou should have excellent time management skills\nWillingness and appetite to adopt and use AI tools to aid efficiency in your work\n Who we are\nWe are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.\nWe believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.\nWe are reimagining how work makes people feel.\nWhat we offer\na culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact \nbalance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits \ngrowth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work \ntalented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry \na commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme \na safe and inclusive working environment - supported by our Employee Resource Groups, which are open to all. \nOur commitment to equity\nUnit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:\nOur focus to DEI remains central to who we are \nInclusive hiring at Unit4: Building equal opportunities for all \nBackground check\nThis role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries - we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!","description_format":"text","description_chars":7164,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software"],"lifecycle":[{"event":"open","at":"2026-10-21T15:25:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/unit4-senior-technical-support-consultant","json_url":"https://alion.io/job/unit4-senior-technical-support-consultant.json","meta":{"generated_at":"2026-10-25T05:57:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1916},"rest":"https://alion.io/mcp/rest/get_company?id=1916"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funit4-senior-technical-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funit4-senior-technical-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funit4-senior-technical-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unit4-senior-technical-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funit4-senior-technical-support-consultant"}]}