{"id":38081,"url":"https://alion.io/job/unitary-support-engineer","title":"Support Engineer","company":{"id":8601,"name":"Unitary","domain":"unitary.com","url":"https://alion.io/company/unitary","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":73000,"period":"year","method":"role_country_seniority_unknown","sample_n":112},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Grafana","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-02-16T00:00:00Z","employer_posted_date":"2026-02-16","last_verified_at":"2026-10-16T17:51:41Z","board_verified":true,"closed_at":null,"days_open":242,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":242},"description":"Unitary is a rapidly growing startup on a mission to transform how businesses get work done.\nWe build Virtual Agents, AI-powered software workers that automate complex back-office operations. Virtual Agents are a proprietary blend of AI models and deterministic systems, built agentically. They combine advanced reasoning with human-in-the-loop oversight in a system designed to deliver reliable, production-grade automation with guaranteed outcomes.\nWe are expanding rapidly across insurance, marketplaces, and healthcare, in industries where operational complexity, legacy systems, and cost pressure make traditional automation approaches too risky or too slow.\nBacked by Plural and Creandum, we raised a $15M Series A in 2024 and are building a new category of outcome-guaranteed automation for complex operations. This is an opportunity to join at a pivotal stage and help shape how businesses adopt AI safely and at scale.\nThe role\nWe are looking for a Support Engineer to help formalise and grow our support function. This is a hands-on, operationally focused role that will be based in our Service Operations Engineering team.\nYour mission will be to keep our live customer Virtual Agents running smoothly and to help build the processes and tooling to make that easier over time. You will be the first responder for technical issues: triaging problems, coordinating with the right people, and implementing the resolution. You will maintain and update customer workflows, ensure our platform remains secure and healthy, and operate the AI decision engine that drives improvements to our overall system accuracy.\nWhen things are quieter on the operations front, you will contribute to the engineering work that makes the whole team more effective. This will include improving internal tooling, writing runbooks, and helping build self-service capabilities so our internal agent operations teams can resolve more issues independently.\nAs part of this role, you will:\nWork closely with our operations engineering lead and customer success team to establish priorities across multiple customers and ensure operational excellence.\nTriage and resolve technical issues raised by customers and internal teams.\nLead or contribute to post-mortems when contractual service level agreement breaches occur, identifying root causes and driving preventive improvements.\nOperate the AI decision engine to make targeted improvements to automation accuracy.\nUpdate customer workflows when requirements change, working with the customer success team to assess scope and confirm delivery timelines with the customer.\nContribute to internal tooling and automation that will drive efficiency during the day-to-day service operations.\nWrite and maintain runbooks and documentation that enable our internal agent operations teams to become more self-sufficient over time.\nParticipate in our 24/7 on-call rotation.\nRequirements\nYou\nWe are looking for someone who is excited about building innovative solutions and wants to have a large impact in a smaller company; you will be a key part of defining Unitary’s future during this early stage of our next growth journey. We need versatile people who are happy to get stuck into whatever needs doing, and are ready to learn and grow with the company.\nFor this particular role, we need a collaborative and operationally minded engineer who stays calm under pressure and takes ownership of problems from start to finish. You will balance reactive work (responding to issues and supporting customers) with proactive improvements to the systems and processes around you. Communication is crucial as you will work closely with colleagues across multiple teams and disciplines, often coordinating during time-sensitive situations.\nWe would love to hear from you if you:\nHave experience supporting live production systems, including debugging and troubleshooting issues across the stack\nCan demonstrate a proactive and autonomous approach to problem solving\nAre confident writing production code in Python\nCommunicate clearly, both in written documentation and when coordinating with technical and non-technical colleagues in time-sensitive situations\nHave experience with incident triage and response, and post-mortem processes\nIt would be even better, but not essential, if you have:\nPrevious experience working in a startup or small team\nExperience with workflow orchestration systems (e.g. Temporal)\nFamiliarity with monitoring and observability tools such as Grafana or Prometheus\nFamiliarity with ML/AI systems at an operational level; you do not need to build models, but understanding how they fit into a production system is helpful\nExperience writing runbooks, internal documentation, or building self-service tooling for non-engineering users.\nBenefits\nAbout us\nThe team\nUnitary is a remote-first team of 25+ people spread across Europe and North America who are fiercely passionate about making the internet a better place, and deeply motivated to become a force for good. We have an ambition to create a company filled with happy, kind and collaborative people who achieve extraordinary things together. Our culture is built around the power of trust, transparency and self-leadership.\nWorking at Unitary\nWe are committed to creating a positive and inclusive culture built on genuine interest for each other's well-being. We offer progressive and market-leading benefits, including:\nFlexible hours and location\nCompetitive salary and equity package\nOccupational pension\nGenerous paid parental leave\nGenerous paid sick leave\nAnnual budget for your professional development and growth\nAnnual budget for your individual health and wellness\nThree team offsites to London or other exciting destinations in Europe\nAs the role requires joining a 24/7 on-call support rotation, there will be additional compensation for these shifts.","description_format":"text","description_chars":5860,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-08-31T00:29:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-16T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.174,"p_room":0.28,"age_days":242,"expected_fill_days":8,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/unitary-support-engineer","json_url":"https://alion.io/job/unitary-support-engineer.json","meta":{"generated_at":"2026-10-16T18:56:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8601},"rest":"https://alion.io/mcp/rest/get_company?id=8601"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funitary-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funitary-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funitary-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unitary-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funitary-support-engineer"}]}