{"id":2953637,"url":"https://alion.io/job/united-access-service-manager-2","title":"Service Manager","company":{"id":1886062,"name":"United Access","domain":"unitedaccess.com","url":"https://alion.io/company/unitedaccess","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Long Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-20T20:47:44Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T04:43:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description:\nJob Title: Service Manager\nLocation: Long Beach, CA\nPay Range: $70-75k annual base, with incentive bonus plan.\nWe’re hiring a Service Manager to lead our service department in Logn Beach, CA-driving performance, improving consistency, and delivering an exceptional customer experience. \nThis is a high-impact leadership role where you’ll take ownership of operations, team performance, and service outcomes. With a strong foundation already in place, this role is focused on execution, accountability, and long-term success.\nWhy This Role Matters\nDirect impact on store performance, service revenue, and customer satisfaction \nEstablished team and processes-focus is on leading and optimizing, not rebuilding \nOpportunity for long-term career growth within a stable, mission-driven organization \nWhat You’ll Do\nService Department Leadership\nLead daily operations of the service department, including workflow, scheduling, and quality control \nManage, coach, and develop Service Technicians and service staff \nEnsure timely, high-quality vehicle service, repairs, and installations \nPerformance & Operations\nDrive performance across key metrics: \nService revenue and profitability \nTechnician productivity and utilization \nTurnaround time and workflow efficiency \nCustomer satisfaction and retention \nMaintain accountability for department KPIs and operational results \nAdministrative & Systems Management\nOversee all service-related administrative functions: \nWork orders, billing, and documentation \nInventory and parts coordination \nScheduling and workflow management \nEnsure accuracy, consistency, and compliance across all service records \nSystems & Technology Requirements (Key for Success)\nWe are looking for a Service Manager who is highly comfortable working in systems and using data to drive decisions.\nExperience working in a Dealer Management System (DMS) required (examples: Dealertrack, Reynolds and Reynolds, CDK Global, etc.) \nDealer track experience strongly preferred. \nFamiliarity with CRM systems and service-related software \nProficiency with Microsoft Office (Excel, Outlook, Word) \nAbility to: \nTrack and manage technician schedules and work orders digitally \nUse reporting tools to monitor KPIs and performance \nMaintain accurate data entry across service and inventory systems \nSuccess in this role requires strong computer literacy, attention to detail, and disciplined system usage.\nWhat Success Looks Like (First 6-12 Months)\nRapid adoption of company systems, workflows, and service processes \nEstablish consistent execution across scheduling, communication, and service delivery \nBuild trust with team members and customers \nTake full ownership of department performance \nAchieve or exceed service KPIs and productivity targets \nWhat We’re Looking For\nRequired Qualifications\n3+ years of automotive or dealership service experience \n2+ years of leadership experience managing technicians or service teams \nStrong customer service and communication skills \nProven ability to manage multiple priorities in a fast-paced environment \nHigh level of organization and accountability \nStrong computer literacy and systems experience, including DMS usage \nValid driver’s license and acceptable driving history \nPreferred Qualifications\nExperience as a Service Manager, Shop Manager, or Fixed Operations leader \nExperience with Dealertrack, Reynolds & Reynolds, or similar DMS platforms \nDemonstrated success improving technician productivity and shop performance \nExperience managing service KPIs and operational reporting \nMobility or adaptive vehicle experience (a plus) \nKey Traits for Success\nPerformance-driven: Motivated by results and measurable outcomes \nAdministratively strong: Detail-oriented with systems, reporting, and processes \nCustomer-focused: Committed to delivering a high-quality experience \nTeam-oriented: Works effectively across departments \nOwnership mentality: Proactive and accountable \nCareer-focused: Interested in long-term growth and stability \nWork Environment\nCombination of office and service shop environment \nFast-paced, hands-on setting \nAbility to lift up to 30 lbs and work around equipment as needed \nAbout Us\nUnited Access, a division of BraunAbility, is dedicated to helping individuals and families gain independence through mobility solutions. Our team is committed to delivering high-quality vehicles and exceptional service while making a meaningful impact in the communities we serve.\nBraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":4613,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-10-20T20:47:44Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:25","win:early","comp:junior"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":true},"html_url":"https://alion.io/job/united-access-service-manager-2","json_url":"https://alion.io/job/united-access-service-manager-2.json","meta":{"generated_at":"2026-10-23T07:57:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12750,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1886062},"rest":"https://alion.io/mcp/rest/get_company?id=1886062"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funited-access-service-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funited-access-service-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funited-access-service-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/united-access-service-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funited-access-service-manager-2"}]}