{"id":4194591,"url":"https://alion.io/job/united-airlines-designer-ux","title":"Designer - UX","company":{"id":18409,"name":"United Airlines","domain":"united.com","url":"https://alion.io/company/united","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":24,"ghost_share":0,"stale_share":0.125,"repost_share":0.125,"time_to_fill_p50_days":8,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Design","role_family":"Design","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Gurgaon, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-11-12T20:16:15Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T20:16:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what’s next. Let’s define tomorrow, together.\nDescription\nUnited's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.\nOur Values\nAt United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose, “Connecting people. Uniting the world.”, drives us to be the best airline for our employees, customers, and everyone we serve. We can only achieve that with a truly diverse and inclusive workforce.\nOur team spans the globe and brings together diverse individuals working with cutting-edge technology to build the best airline in the history of aviation.\nWith multiple employee-run Business Resource Group communities and world-class benefits such as health insurance, parental leave, and space-available travel, United is a one-of-a-kind place to work. Come join our team and help us make a positive impact on the world.\nJob Overview and Responsibilities\nThe UX Designer will be an integral part of the CoreUX IKC design team, creating thoughtful, intuitive, accessible, and scalable digital experiences across United's customer-facing ecosystem, including united.com, the United app, and mobile web experiences.\nThis role combines strong product and interaction design capabilities with knowledge of design systems, modern Figma workflows, design tokens, prototyping, research, accessibility, and emerging AI-enabled design practices.\nAt its core, this role will transform unmet user needs and business opportunities into successful product experiences while helping evolve the shared design foundations that enable United's digital products to scale consistently.\nKey Responsibilities\nProduct & Experience Design: Collaborate with product managers, researchers, developers, business stakeholders, and other designers to understand customer and business needs and translate them into intuitive digital product experiences.\nUser-Centered Design: Apply user-centered and systems-thinking approaches to transform complex customer journeys and unmet needs into simple, effective, and scalable solutions.\nInteraction & UI Design: Create user flows, journey concepts, wireframes, prototypes, and high-fidelity UI designs that clearly communicate design intent and demonstrate strong interaction and visual design thinking.\nResearch & Analytics: Conduct and leverage qualitative and quantitative research, usability testing, customer feedback, competitive analysis, and product analytics to identify pain points, validate concepts, and inform design decisions.\nTesting & Iteration: Build prototypes, conduct usability testing, gather feedback, and continuously iterate designs based on research findings, business requirements, usability insights, and analytics.\nDesign Systems: Contribute to the evolution and adoption of United's design system by creating and applying reusable components, patterns, guidelines, and scalable design foundations.\nVariables & Design Tokens: Understand and apply Figma Variables and design-token concepts, including color, typography, spacing, themes, and other foundations, to support consistency and scalability across digital products.\nAdvanced Prototyping: Use Figma's advanced prototyping capabilities to create realistic, interactive experiences for validating customer journeys, product concepts, and complex interactions.\nAI-Enabled Design: Explore and apply AI-powered tools and emerging design workflows to accelerate ideation, prototyping, content exploration, research synthesis, and design iteration while maintaining appropriate design quality and oversight.\nAccessibility: Design experiences aligned with WCAG accessibility standards and work with design and engineering partners to incorporate accessibility throughout the design process, from foundational styles and components through final product experiences.\nResponsive & Multi-Platform Design: Create responsive experiences and understand how components and interaction patterns need to adapt across desktop, mobile web, and native application environments.\nDesign-to-Development Collaboration: Partner closely with engineering teams to understand technical constraints and ensure design specifications, component behavior, responsive patterns, and interactions are translated effectively into production.\nData-Informed Design: Use analytics and product performance data to understand the effectiveness of design solutions and identify opportunities for continued improvement.\nDesign System Adoption & Consistency: Help teams appropriately use established design-system components and patterns while identifying opportunities for new or improved patterns when existing solutions do not adequately address customer needs.\nCross-Functional Collaboration: Clearly communicate design concepts, rationale, trade-offs, and recommendations to designers, engineers, product teams, and business stakeholders.\nDesign Quality: Maintain a high level of craft and attention to detail across interaction design, visual hierarchy, typography, layout, responsive behavior, accessibility, and overall experience quality.\nThis position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.\nQualifications\nWhat’s needed to succeed (Minimum Qualifications):\nBachelor's degree or 4 years of relevant professional experience in place of a degree, or equivalent proven work experience.\n3+ years of UX, Product Design, Interaction Design, or related industry experience.\nA strong portfolio demonstrating the design process as well as final outcomes, including examples such as sketches, workflows, user journeys, wireframes, prototypes, interaction models, high-fidelity UI, and shipped experiences.\nStrong proficiency in Figma, including components, Auto Layout, prototyping, libraries, and modern collaborative design workflows.\nExperience creating and working with reusable components and design systems.\nWorking knowledge of Figma Variables, design tokens, styles, themes, and scalable design-system concepts.\nStrong understanding of interaction design, responsive design, common UX patterns, information hierarchy, user behavior, and user-centered design principles.\nExperience conducting or partnering on user research and usability testing, and the ability to translate research insights into design decisions.\nFamiliarity with quantitative product data and the ability to use analytics and customer feedback to evaluate and improve experiences.\nAbility to create sophisticated, polished UI designs from concept through execution while maintaining consistency with established design standards.\nFamiliarity with WCAG accessibility standards and applying accessibility principles to digital product design.\nUnderstanding of how design decisions translate into HTML/CSS, responsive layouts, components, and front-end implementation. Coding expertise is not required, but strong technical literacy and the ability to collaborate effectively with developers are expected.\nExperience with or demonstrated interest in AI-assisted design, generative AI, and AI-enabled prototyping workflows.\nAbility to clearly articulate design decisions, customer problems, trade-offs, and the rationale behind proposed solutions.\nStrong verbal, written, visual, and presentation communication skills.\nAbility to work effectively with product managers, developers, researchers, designers, and business stakeholders in a collaborative environment.\nAbility to thrive in a fast-paced, iterative environment, manage multiple priorities, and remain receptive to feedback.\nStrong attention to detail with the ability to solve complex problems creatively and effectively.\nMaintain a consistent user-centered perspective while balancing customer needs, business objectives, technical constraints, accessibility, and scalability.\nMust be legally authorized to work in India for any employer without sponsorship.\nSuccessful completion of interview required to meet job qualifications.\nReliable, punctual attendance is an essential function of the position.\nPreferred Qualifications\nExperience working on large-scale consumer digital products across web and mobile platforms.\nExperience contributing to or maintaining an enterprise-scale design system.\nExperience using Figma Variables and tokens to support themes, modes, responsive experiences, or multiple digital platforms.\nFamiliarity with the relationship between design tokens, Figma libraries, coded components, and engineering implementation.\nExperience collaborating with developers around component libraries or documentation environments.\nExperience using AI tools within UX/design workflows for ideation, prototyping, research synthesis, content creation, or workflow acceleration.\nExperience designing complex customer journeys involving multiple touchpoints, states, edge cases, and responsive behaviors.\nExperience using research, experimentation, usability insights, and analytics to demonstrate the customer or business impact of design decisions.","description_format":"text","description_chars":9523,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-11-12T20:16:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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