{"id":2815725,"url":"https://alion.io/job/united-airlines-manager-catering-operations-logistics","title":"Manager - Catering Operations & Logistics","company":{"id":18409,"name":"United Airlines","domain":"united.com","url":"https://alion.io/company/united","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":18,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102220,"max":133194,"currency":"USD","period":"year","gross":null,"usd_annual":133194},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-18T13:01:34Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T11:14:40Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what’s next. Let’s define tomorrow, together.\nDescription\nWhy Inflight Services?\nOur customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.\nJob Overview and Responsibilities\nAs the Manager, Catering Operations & Logistics, the role will promote safety and compliance in all United does. Whether on the ramp, in food production, or away from work, keeping each other safe is top of mind. This role will demonstrate our commitment to partnership. This role will provide manage oversight and direction to our airport and catering partners as they perform the daily tasks required to support the operation. United are good stewards of our resources. This role supports a continual focus on responsible use of United Airlines’ equipment and materials, warehouse management practices, inventory ordering and stock management, as well as waste reduction efforts. United is focused and aligned on objectives. This role manages knowledge of, and ensures compliance with United’s policies and procedures, as well as the understanding and awareness of performance metrics and reports.\nVendor & Performance ManagementPrimary management control oversight of goals and expectations that holds the vendor accountable to enable the consistent delivery of quality service and product\nDrive accountability of vendor action plans\nMonitor and prioritize corrective actions in identified issues, operational risks, quality of product, and areas of concern \nDrive consistency in standard work and facilitate sharing of best practices with vendor partners\nMaintain thorough situational awareness about any events that may impact operations, make tactical decisions as needed and escalate significant operational challenges\nEngage in structured problem solving with vendors in accomplishing goals and objectives\n\nAuditing & Regulatory ComplianceOversee audit program ensuring compliance with Catering Operations Business Manual, United Airlines Safety Standards, and other regulatory requirements\nOversee investigations into safety incidents including corrective action planning\nFacilitate partnership with United Airlines Food Safety and operational safety teams\n\nLeadership, Collaboration & PartneringProvide consistent, ongoing strategic communication with all departments and serve as the primary liaison with vendor and local station stakeholders \nFacilitate meetings, channels of communication and other forums for robust information sharing and planning at the local level\nServe as primary point of escalation and support to United catering leadership\nEndorse recognition and excellence programs through recognition and commendation\nServe as consultant and subject matter expert as needed providing guidance and advice to catering partners and local operating groups\n\nChange ManagementMaintain continuous improvement with catering partners for new initiatives such as technology enhancements, changes to United’s performance management system, new process adoption, etc.\nPartner with CSC and leadership teams to champion change management and communication plans for initiatives\nProvide on-site support and monitoring of adoption and success for new initiatives\nOversees execution of new menu concepts and service enhancements\n\n Financial ControlsEnsure integrity of catering partner inventory management process\nIdentify and champion cost-savings initiatives\nProvide oversight and intelligence over key cost drivers or extraordinary cost drivers (e.g., equipment shortage, excessive oversight) as needed\n\nQualifications\nWhat’s needed to succeed (Minimum Qualifications):\nBachelor's degree\nBusiness, Operations, Engineering or Related Field\nMinimum 2-4 years’ experience in Airport Operations, Inflight, Vendor Management or similar functions\nVendor management\nProject management\nLeadership experience\nAbility to work flexible schedule to cover operationally critical days of week and shifts\nAdvanced skills in Microsoft Office suite\nMust possess exceptional planning and organizational skills, along with strong written and oral communication skills \nAbility to document and communicate opportunities and action plans in a clear, precise, and actionable manner\nAbility to lead stakeholders through complex planning and implementation of initiatives \nProven track record to work independently, in controlled and uncontrolled operation environments, and in a team environment\nMust be legally authorized to work in the United States for any employer without sponsorship\nSuccessful completion of interview required to meet job qualification\nReliable, punctual attendance is an essential function of the position\nWhat will help you propel from the pack (Preferred Qualifications):\nLean manufacturing experience\nSafety Management systems\nLEAN Six Sigma\nHACCP, PCQI or equivalent food safety certificates\n2+ years’ experience in airline catering, travel industry or hospitality leadership experience\n4-6+ years’ experience in Airport Operation, Inflight, Vendor Management or similar functions\nDemonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.\nThe base pay range for this role is $102,220.00 to $133,194.00.\nThe base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.\nYou may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.\nUnited Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. 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