{"id":1250939,"url":"https://alion.io/job/united-customer-service-representative-part-time","title":"Customer Service Representative - Part Time","company":{"id":18409,"name":"United Airlines","domain":"united.com","url":"https://alion.io/company/united","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":99,"open_postings":12,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Puebla, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T18:25:37Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T15:52:18Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":19},"description":"Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what’s next. Let’s define tomorrow, together.\nDescription\nAs the face of our customers, here’s what you will do:\nWhether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.\nWhat are your responsibilities:\nReceiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage\nPreparing tickets, determining fares and routing to assure passenger's travel needs are met\nInteracting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication\nStepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer\nWorking each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards\nThis position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.\nUnless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.\nHuman Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.\nQualifications\nMinimum Qualifications:\nHigh school graduate or equivalent certificate\nMinimum of 18 years old\nExcellent interpersonal skills with proficiency in English and Spanish\nComfortable working with computers, mobile devices, and new technologies\nPhysical ability to stand and walk for entire shift, as well lift and handle baggage\nAbility to travel to other countries for training purposes\nAbility to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday\nLegally authorized to work in Mexico without sponsorship\nAbility to meet the Company attendance standards and uniform and appearance standards\nHold a valid passport and US Visa\nPreferred Qualifications:\nPrevious airline, travel, or hospitality work experience\nBachelor’s degree","description_format":"text","description_chars":3240,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Air Transport","Commercial Aviation"],"lifecycle":[{"event":"open","at":"2026-09-25T18:25:37Z"},{"event":"close","at":"2026-09-30T13:47:02Z"},{"event":"reopen","at":"2026-10-13T01:32:30Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.368,"p_room":0.35,"age_days":19,"expected_fill_days":7,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/united-customer-service-representative-part-time","json_url":"https://alion.io/job/united-customer-service-representative-part-time.json","meta":{"generated_at":"2026-10-15T19:27:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18409},"rest":"https://alion.io/mcp/rest/get_company?id=18409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funited-customer-service-representative-part-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funited-customer-service-representative-part-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funited-customer-service-representative-part-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/united-customer-service-representative-part-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funited-customer-service-representative-part-time"}]}