{"id":4032231,"url":"https://alion.io/job/united-nations-development-programme-operations-associate","title":"Operations Associate","company":{"id":44322,"name":"United Nations Development Programme","domain":"undp.org","url":"https://alion.io/company/undp","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0.333,"time_to_fill_p50_days":15,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tirana, Albania"],"countries":["AL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T14:18:07Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:58:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Background\nUNDP works in about 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results. UNDP is working to strengthen new frameworks for development, disaster risk reduction and climate change. We support countries' efforts to achieve the new Sustainable Development Goals, which will guide global development priorities through 2030. The key 2030 Agenda principle of leaving no one behind and stamping out inequality is at the core of everything we do. UNDP focuses on helping countries build and share solutions in three main areas:\nSustainable development\nDemocratic governance and peacebuilding\nClimate and disaster resilience\nIn all our activities, we encourage the protection of human rights and the empowerment of women, minorities and the poorest and most vulnerable.\nDuties and Responsibilities\nThe Operations Associate provides operational support services across finance, administration and travel, ensuring high-quality, accurate and consistent delivery of operational processes and services. The Operations Associate promotes a client-oriented approach consistent with UNDP rules and regulations.\nThe Operations Associate works in close collaboration with the operations, programme and projects’ staff in the Country Office (CO) as well as with UN Agencies and with UNDP HQs staff to exchange information and ensure consistent service delivery.\nDescription of Tasks and Responsibilities\nEnsures implementation of operational strategies focusing on achievement of the following results:\nFull compliance of operations activities with UN/UNDP rules, regulations, policies and strategies, with an emphasis on finance;Provision of inputs to preparation of operations team results-oriented workplans\nEnsures functioning of the optimal cost-recovery system focusing on cost-recovery for the services provided by UNDP.\n\nProvides accounting and administrative support to the Finance Unit focusing on achievement of the following results:\nProper control of the supporting documents for payments and payment execution for CO, UNDP Development projects and UN Agencies DIM including clearances of NEX AdvancesInitiate payment in Internet Banking\nMaintenance of the internal expenditures control system which ensures that invoices processed are matched and completed, transactions are correctly recorded and posted in Quantum; travel claims, and other entitlements are duly processed\nTimely corrective actions in Quantum, including the requests with budget check errors or other issues and exceptions\nPresentation of information on the status of financial resources as required-.\nMaintenance of the proper filing system for finance records and documents.\nEnsures proper CO cash management system functioning focusing on: alternate to Finance Associate (ICS-7) for timely review of cash position for local accounts to ensure sufficient funds on hand for disbursements; Timely identification of deposits in local bank accounts; timely and accurate submission of bank statements to GSSU for purposes of bank reconciliations and initiation of requests for bank transfers and deals to GSSU.\nPreparation and follow up of the VAT submission packages \n\nEnsures effective administrative and logistical support, focusing on achievement of the following results:\nOrganization of shipments, customs clearance arrangements, preparation of documents for UNDP CO, UNDP Development Projects and Non-Resident UN Agencies, and preparation of all necessary documentation and follow up action when required \nAdministrative support to conferences, workshops, retreats.\nSupport the process of collection of information for DSA Surveys, travel agencies, and other UN surveys, \nSupport the UNDP in implementing UN House Management role and other common servicesArrangement of vehicle transportation, regular vehicle maintenance monitoring insurance for CO Vehicles.\n\nCustodian for management of office stationery supplies including maintenance of stock list of stationery, distribution of stationery as required by staff and keeping a log of distribution. \nMaintenance of the filing system ensuring safekeeping of confidential materials.\nFollow up on deadlines, commitments made, actions taken and coordination of collection and submission of the reports to head of unit.\nProvision of front-desk service and telephone communication services and effective mail management and cost recovery on Pouch Operations focusing on achievement of the following results for all UN agencies (except UNDP), focusing on achievement of the following results:\nContacts with UN House visitors and staff.\nTranslation of simple correspondences, when needed.\nMonitoring of all visitors to the office; assistance to visitors by providing directions and accurate information related to UN/UNDP.\nOperation and management of the telephone switchboard in accordance with appropriate protocol.\nReceipt, registration, coding and forwarding of incoming and outgoing correspondences including pouch (addressed to UN Agencies) to proper department/unit/officer.\nProper prorating and billing of user agencies.\nSupports travel management processes for CO, UNDP Development Projects and UN Agencies focusing on achievement of the following results:\nProcessing travel authorization and travel claims in line with travel entitlements for staff, consultants, UN and visitors, ensuring that the travel arrangement follow the UN rules of most direct route and most competitive prices.Processing of cost-recovery bills for the travel services provided by UNDP to UNDP Projects and other UN Agencies.\nFollow-up with contracted travel agent to ensure provision of high-quality professional service and most competitive price.\nProvision of information to the staff on travel including entitlements, travel route and hotel arrangement.\nArrangements for security clearance when required.\nHotel reservations for visiting UN/UNDP officials when required.\nProcessing requests for visas for all UN travellers, as well as requests for Resident Permit and Diplomatic Identification Card for international staff.\nArrangement for airport pick-up of high-level officials and support to expediting of customs and immigration procedures, as necessary.\nReconciliation of settlements to be paid by the Finance Unit when required.\nMonitoring and reconciliation of Travel Dashboard\n\nSupports knowledge building and knowledge sharing in the CO focusing on achievement of the following results:\nParticipation in the training for the programme, operations and projects staff on Finance, administration and travel related issuesSound contributions to knowledge networks and communities of practice.\n\nThe incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.\nCompetencies\n\nCore\n\nAchieve Results:\nLEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline\n\nThink Innovatively:\nLEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements \n\nLearn Continuously:\nLEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback\n\nAdapt with Agility:\nLEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible \n\nAct with Determination:\nLEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident\n\nEngage and Partner:\nLEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships\n\nEnable Diversity and Inclusion:\nLEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination \n\nCross-Functional & Technical competencies\nThematic AreaNameDefinition\n\nAdministration & Operations\nDocuments and records management\nOverall document (hard or electronic) management; registry and retention policy including storing and archiving.\n\nAdministration & Operations\nEvents management (including retreats, trainings and meetings)\nSupport office with event management including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.\n\nBusiness Management\nCustomer Satisfaction/Client Management\nAbility to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.\n\nBusiness management\nDigital Awareness and Literacy\nAbility and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed. Knowledge of the usage of digital technologies and emerging trends.\n\nBusiness Management\nCommunication\n\nCommunicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels.\n\nBusiness management\nWorking with Evidence and Data\nAbility to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making.\n\n2030 Agenda: People\nGender\nGender Equality Seal for Development\n\nRequired Skills and Experience\nEducation:\nSecondary Education is required.\nUniversity degree (Bachelor´s University Degree) in Finance, Business or Public Administration will be given due consideration, but it is not a requirement.\nExperience:\nMinimum 6 years (with secondary education) or 3 years (with bachelor´s degree) of relevant finance experience and/or in administration, travel or logistic support services at the national or international level.\nOther\nExperience in the usage of computers and office software packages (MS Word, Excel, etc.) is required\nFluency in English and Albanian is required.\n-Progressively responsible experience in any of operational related areas with international organizations is desired\n-Experience in coordinating administrative processes, documentation, and records management is desired\n-Experience with financial systems, ERP platforms, or project management tools is desired\n-Experience supporting budgeting, financial tracking, expense monitoring, and reporting activities is desired\n-Any specialized training in the areas of finance/ admin/ logistic/ hr/ operations is desired\nEqual opportunity\nAs an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.\nUNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.\nSexual harassment, exploitation, and abuse of authority\nUNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.\nRight to select multiple candidates\nUNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educatio...","description_format":"text","description_chars":12368,"description_truncated":true,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Albanian","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-11-10T18:58:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:5","win:early"],"computed_at":"2026-11-11T00:11:23Z"},"pay":null,"html_url":"https://alion.io/job/united-nations-development-programme-operations-associate","json_url":"https://alion.io/job/united-nations-development-programme-operations-associate.json","meta":{"generated_at":"2026-11-11T00:11:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44322},"rest":"https://alion.io/mcp/rest/get_company?id=44322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funited-nations-development-programme-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funited-nations-development-programme-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funited-nations-development-programme-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/united-nations-development-programme-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funited-nations-development-programme-operations-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4032231}},{"tool":"search_jobs","arguments":{"company":"undp.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4032231},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}