Head of IT Production Support
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Responsible for availability, incident, problem, change / release, capacity and
vendor management for the applications in scope
Act as a facilitator and coordinate between various teams like Infrastructure,
development team to resolve, analysis of root cause for complex issues and outages
Work across multiple application management areas and support teams to ensure
high level of support service.
Ensures essential process / procedures are followed and contribute to defining
standards.
Communicate complex technical issues to business users in a language they
understand
Follow thru to ensure each problem is resolved according to SLA.
Manage communication for Major Incidents (SLA breaches, Application Major
Incidents, Logistics issue) and responsible for communications with business users,
senior management
Ensures essential process / procedures are followed and contribute to defining
standards.
Promote effective knowledge management best practices within team and
organization
Manage and maximize resource within the budget to meet business priority
People Management
Risk assessment and risk management
Coach and mentor team members
Lead problem solving and collaboration
Lead creativity, risk-taking, and continuous improvements in workflow
Qualification
Bachelor degree or higher in Computer Science, Statistics or Computer Engineering
5 years experience in IT industry and 3 years experience in project management and experience in Banking application is preferable
Demonstrate accountability, leadership, independent initiatives and willingness to lead
Strong team player with management skills. Flexible and being able to manage time effectively.
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Good communication and interpersonal skills with the ability to communicate well at all levels
Ability to handle high stress and pressure situations
Strong problem solving
Ability to understand the big picture - can step back and understand the context of problems before applying analytical skills to address the issues
Good functional knowledge in one or more banking domain i.e. ATM, Credit Card, Retail Banking (deposit, loan, etc.), Wholesale Banking (trade finance or treasury), Financial Accounting
หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร
Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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