{"id":570069,"url":"https://alion.io/job/united-overseas-bank-manager-training-recruitment-group-contact-center","title":"Manager, Training, Group Contact Center","company":{"id":5985,"name":"United Overseas Bank","domain":"uobgroup.com","url":"https://alion.io/company/uobgroup","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":104,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":179000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1521},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Post-training","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T10:59:38Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Company: 1011 United Overseas Bank LtdAbout UOB\nUnited Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.\nJob Description\nDesign, implement, and continuously improve structured onboarding programs to ensure new hires gain a strong understanding of company products, processes, and service expectations\nFacilitate engaging and effective in-person and virtual training sessions that promote job confidence and readiness\nDeliver new hire training, upskill training, and new process training\nAccelerate new hire readiness and performance by equipping employees with critical soft skills, behavioral competencies, and practical workplace communication techniques that enable success from day one.\nDesign, develop, and facilitate impactful, outcome-driven soft skills training programs covering communication excellence, emotional intelligence, leadership, collaboration, adaptability, customer engagement, and professional effectiveness, while measuring learning impact and driving sustained behavior change.\nEvaluate training effectiveness through feedback, assessments, and performance metrics\nMonitor employee performance post-training, identify learning gaps, and recommend targeted interventions to enhance productivity and service quality\nRecommend and implement learning strategies that improve retention and long-term engagement\nMaintain and update training materials, including manuals, e-learning modules, and job aids, ensuring content is current, relevant, and aligned with business goals\nAnalyze call trends and performance data to identify knowledge gaps and integrate insights into training modules for continuous improvement\nDesign and implement annual skills assessments and recertification programs to ensure ongoing competency and compliance\nOversee ongoing learning initiatives such as skills development workshops, coaching sessions, and digital learning\nPromote a culture of lifelong learning, continuous improvement, and service excellence across the organization\nFoster a supportive learning environment that encourages growth, recognition, and career development\nTrack and analyze early attrition trends and key drivers during training\nStay current with trends in learning, soft skills development, and motivational techniques\nQualifications:\nBachelor's degree with 6-7 years of experience in training and operations, good to have banking background.\nProven experience as a trainer, facilitator, or motivational speaker.\nCertification related to Training/Soft skills presentation (e.g., Dale Carnegie, Train the Trainer, or equivalent).\nExcellent presentation, communication, and interpersonal skills.\nAbility to engage diverse audiences and adapt to various learning styles.\nStrong organizational and project management skills.\nExcellent motivational skills to inspire and energize employees\nAdditional Requirements\nBe a Part of the UOB Family\nUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.\nApply now and make a Difference","description_format":"text","description_chars":4130,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-09-09T11:59:12Z"}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.548,"p_room":0.75,"age_days":16,"expected_fill_days":21,"reasons":["conf:1","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/united-overseas-bank-manager-training-recruitment-group-contact-center","json_url":"https://alion.io/job/united-overseas-bank-manager-training-recruitment-group-contact-center.json","meta":{"generated_at":"2026-09-24T20:24:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}