Reservation Sales & Services Representative, MEX
Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Sep 25, 2026. United Airlines scores A on the Alion truth index.
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Description
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Contact Centers
Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more
Job overview and responsibilities
Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
- Resolves customer conflicts requiring handling or service
- Arranges for ticketing and other special services
- Notifies customers of flight irregularities and changes in schedules
- Assists company employees in arranging business and personal travel plans
- Operates computer terminal equipment to access, input and retrieve information
- Sells consultatively
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.
Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.
Qualifications
Required
- High School Diploma, GED or education equivalent required
- Must be fluent in English and Spanish ( written and spoken)
- Must be at least 18 years of age required
- Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.
- Must have valid US Visa and Passport
- Must be legally authorized to work in Mexico for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
Preferred
Prefer one year of experience in sales, customer contact, or other related work required