{"id":1752829,"url":"https://alion.io/job/united-talent-agency-support-analyst-2","title":"Support Analyst","company":{"id":1759861,"name":"United Talent Agency","domain":"unitedtalent.com","url":"https://alion.io/company/unitedtalent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Slack","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-17T20:53:52Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-04T23:09:06Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"UTA seeks a Support Analyst to join our growing team in our London office. Our ideal candidate will have a desire to learn and expand their technical knowledge through working with our customers and our senior technical resources. The successful candidate will enjoy and have experience supporting systems and users both in person and through remote technologies. Strong organizational and communication skills are required.\nWhat You Will Do\nProvide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup\n\nField incoming help requests from end users via both telephone and e-mail in a courteous manner\n\nSupport users with technical issues primarily over the phone using remote support technologies\n\nIn the event that a user’s problem is unable to be resolved remotely, you'll dispatch team members for on-site assistance\n\nDocument all pertinent end user identification information, including name, department, contact information, and nature of problem or issue\n\nRecord, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution\n\nTest fixes to ensure the problem has been resolved\n\nPerform post-resolution follow-ups to help requests\n\nWhat You Will Need\n2+ years of IT experience, preferably in a technical field (industry certifications a plus)\n\nMust be knowledgeable, inquisitive, assertive and energetic\n\nMust be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients' and our company's needs\n\nMust be organized, dependable and detail-oriented\n\nMust be able to meet deadlines and SLAs in a fast-paced, agile environment\n\nMust have excellent verbal and written communication skills\n\nFamiliarity with working from a ticketing system as part of a larger team\n\nUnderstanding of how to deliver quality service while adhering to service level agreements (SLAs)\n\nStrong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 11, MacOS, and Microsoft Office 365\n\nProven troubleshooting methodology and a desire to solve challenges\n\nBasic working knowledge of Active Directory, Android and iOS mobile devices, Slack, Box and video conferencing (Teams & Zoom)\n\nBasic understanding of networking principles (IP addressing, subnets, routing, switching)\n\nWorking knowledge of antivirus, backups, and virtualization\n\nBasic printer and telephone troubleshooting\n\nExceptional problem-solving skills\n\nA strong desire to learn from our existing engineering team while being self-motivated to deliver exemplary service and find timely solutions to the problems we need to solve for our customers\n\nWhat You Will Get\nThe unique and exciting opportunity to work at one of a leading global entertainment companies\n\nAccess to the tools, leadership, and resources you will need to create and drive a center of excellence\n\nThe opportunity to do the best work of your career\n\nWork in an inclusive and diverse company culture\n\nCompetitive programs to support your well-being\n\nExperience working in a collaborative environment with room to grow\n\nAbout UTA\nUTA is a premier global talent agency built for the future of media and entertainment. The agency's diversified platform and best-in-class, client-first approach is innovative, collaborative, and positioned to lead in an evolving market. UTA represents the most celebrated artists, creatives, and brands, from icons and legends to next-generation talent. Its integrated capabilities span film and television, music, comedy, creators, sports, brands, news, publishing, speakers, theater, and more. It is based in Los Angeles with offices in the U.S., London, and Munich.\nFor more information: https://www.unitedtalent.com/about/\nUTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.\nhttps://www.unitedtalent.com/privacy-policy","description_format":"text","description_chars":4005,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Influencers","Music Industry"],"lifecycle":[{"event":"open","at":"2026-10-03T09:28:58Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-04T06:27:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.656,"p_room":0.44,"age_days":47,"expected_fill_days":35,"reasons":["conf:2","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/united-talent-agency-support-analyst-2","json_url":"https://alion.io/job/united-talent-agency-support-analyst-2.json","meta":{"generated_at":"2026-11-05T00:24:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1759861},"rest":"https://alion.io/mcp/rest/get_company?id=1759861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funited-talent-agency-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funited-talent-agency-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funited-talent-agency-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/united-talent-agency-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funited-talent-agency-support-analyst-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1752829}},{"tool":"search_jobs","arguments":{"company":"unitedtalent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1752829},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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