{"id":1609952,"url":"https://alion.io/job/unitedhealth-group-associate-tech-support-analyst-2","title":"Associate Tech Support Analyst","company":{"id":1043512,"name":"UnitedHealth Group","domain":"unitedhealthgroup.com","url":"https://alion.io/company/unitedhealthgrp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"B","score":75,"open_postings":95,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Eden Prairie, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":52,"currency":"USD","period":"hour","gross":null,"usd_annual":104000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Combine","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-24T09:57:43Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.\nCombine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. (sm)\nAs an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.\nPrimary Responsibilities:\nAnalyze and investigate\nProvide explanations and interpretations within area of expertise\nProvide local and remote technical support for United Health Groups shared desktop applications\nUse pertinent data and facts to identify and solve a range of problems within the area of expertise\nInvestigate non-standard requests and problems, with some assistance from others\nWork exclusively within a specific knowledge area\nPrioritize and organize your own work to meet deadlines\nProvide explanations and information to others on topics within the area of expertise.\nLeverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement\nWhat are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:\nPaid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays\nMedical Plan options along with participation in a Health Spending Account or a Health Saving account\nDental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage\n401(k) Savings Plan, Employee Stock Purchase Plan\nEducation Reimbursement\nEmployee Discounts\nEmployee Assistance Program\nEmployee Referral Bonus Program\nVoluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)\nYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.\nRequired Qualifications:\n3+ years of experience with PC operating systems including Windows 11\n3+ years of Desktop support experience\n3+ years of Technology Support experience\n2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)\n2+ years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint\nAbility to travel to another local office (within 1-2-mile radius) as needed \nPreferred Qualifications:\nBachelor's Degree (or higher)\nMicrosoft Certifications \nInformation Technology Certifications (CompTIA A+ or Network+)\nExperience using Bomgar and Altiris\nExperience in a Call Center or Customer Service role\nMobile device support experience (Android and IOS)\nMAC support experience (iPad and iPhone)\nWireless networking experience\nExperience with service ticketing / tracking systems \nExperience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)\nSoft Skills:\nWritten/verbal communication skills\nEnjoy challenging troubleshooting situations and pay attention to details\nHighly motivated individual with excellent consumer-facing skill - sets\nMust be a self-starter and able to work independently while being part of a decentralized team\nPhysical Requirements and Work Environment:\nAbility to lift to 30 lbs\nPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.\nAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.\nDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.\nUnitedHealth Group is a drug-free workplace. 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