{"id":3439109,"url":"https://alion.io/job/unitedhealth-group-technical-support-analyst","title":"Technical Support Analyst","company":{"id":1043512,"name":"UnitedHealth Group","domain":"unitedhealthgroup.com","url":"https://alion.io/company/unitedhealthgrp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"B","score":75,"open_postings":118,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-29T05:04:18Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T18:33:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.\nThis function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution\nIncludes data center construction, operations, and maintenance employees\nPrimary Responsibilities:\nPositions in this function provide technical support to the enterprise\nBe able to understand technology functionality, standard operating procedures, common issues, and solutions\nMaintain up-to-date knowledge about deployed technologies and how they affect the business\nEmpathize with end-user needs and provide technology guidance\nStay current on technology trends\nProvide reliable and consistent service\nAct as advocate for customer\nAnticipate, identify, and address needs\nPerforms routine or structured work\nResponds to routine or standard requests\nUses existing procedures and facts to solve routine problems or conduct routine analyses\nDepends on others for instruction, guidance, or direction\nComply with all applicable Company policies, procedures, and business directives, including any changes relating to work location, team assignments, work schedules, and flexible work arrangements\nRequired Qualifications:\nBachelor's degree or equivalent experience in IT\n2+ years of experience in a Customer Service Support or IT Service Desk environment\nIn-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems\nBasic knowledge of theories, practices and procedures in a function or skill\nGood understanding of the organization's goals and objectives\nProven solid interpersonal, written, and oral communication skills\nProven ability to conduct research into security issues and products\nProven ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situation\nProven ability to present ideas in a friendly manner\nProven solid stakeholder service orientation\nAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.\nOptum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. 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