{"id":1674445,"url":"https://alion.io/job/unitedhealth-group-workforce-planning-analyst","title":"Workforce Planning Analyst","company":{"id":1043512,"name":"UnitedHealth Group","domain":"unitedhealthgroup.com","url":"https://alion.io/company/unitedhealthgrp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Radancy","truth_index":{"grade":"B","score":75,"open_postings":143,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":29,"max":52,"currency":"USD","period":"hour","gross":null,"usd_annual":104000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-05T12:56:35Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.\nWe have an opportunity for a Delivery Senior Workforce Analyst to work with our Strategic Planning and Analytics Workforce team to maintain and execute on the Workforce Vision of 'Enabling UnitedHealth Group contact centers to become a Competitive Advantage for our company.'\nAs a Workforce Planning Analyst, you will grow and develop as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data and presenting recommendations for business solutions. Join us!\nYou'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.\nPrimary Responsibilities:\nProvide information/updates/tracking of projects and tools to operational business partners across multiple segments and lines of business\nCollaborate with demand and supply Workforce and operational teams\nProject development, ownership, and leadership across multiple business segments/lines of business as well as with vendor partners\nFind creative solutions to complex problems through data management and analytics\nProvide written, visual, and oral communications to all levels of leadership\nUtilize data to present insights into areas of opportunity with regards to metrics and / or the efficient use of resources\nUnderstand financial drivers and drive processes with segment and LOB leaders as well as vendor partners to drive the daily decisions in support of those measures\nDrive a culture of root cause analysis, with a focus on removing variation from the system and removing defects from processes\nImprove processes to optimize performance and value over time\nBe a strong change agent and resilient to roadblocks\nAnticipate customer needs and proactively identify solutions\nSolves complex problems on own; proactively identifies new solutions to problems\nPlan, prioritize, organize, and complete work to meet established and evolving objectives and timelines\nYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.\nRequired Qualifications:\nUndergraduate degree or equivalent work experience\n2+ years of experience in service operations center, call center or Workforce Management\n2+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue Pumpkin)\n1+ years of experience leading or managing projects\n1+ years in using analytical and communication tools to present information (Excel, PPT, etc.)\nPreferred Qualifications:\n2+ years of experience working in systems administration or reporting\nUnderstanding of call center systems telecom hardware (PBX, ACD, IVR), call software tools and / or programming requirements (CMS modifications, vector scripting)\nProven track record of identifying defects and process variation, and working to improve processes and reduce defects (Six Sigma, Lean, etc.)\nPrior health care industry experience\nDemonstrated Skills:\nAnalytical skills\nAdvanced statistical analysis skills\nExcellent written and verbal communication\nAbility to package and present complex information to all levels of leadership\nAbility to work independently with minimal direction\nOwnership of projects and work streams\nCollaboration with cross functional teams/individuals to drive desired outcomes and change\nSolid problem-solving skills that enable quick identification and efficient resolution of issues\nAbility to juggle multiple priorities and meet evolving timelines and priorities\n*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.\nPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\nApplication Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.\nAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.\nDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.\nUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.\n#RPO, #GREEN","description_format":"text","description_chars":6461,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-02T07:46:41Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.416,"p_room":0.36,"age_days":38,"expected_fill_days":20,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":104000,"is_top_pay":true},"html_url":"https://alion.io/job/unitedhealth-group-workforce-planning-analyst","json_url":"https://alion.io/job/unitedhealth-group-workforce-planning-analyst.json","meta":{"generated_at":"2026-11-05T13:13:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16978,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1043512},"rest":"https://alion.io/mcp/rest/get_company?id=1043512"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funitedhealth-group-workforce-planning-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funitedhealth-group-workforce-planning-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funitedhealth-group-workforce-planning-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unitedhealth-group-workforce-planning-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funitedhealth-group-workforce-planning-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1674445}},{"tool":"search_jobs","arguments":{"company":"unitedhealthgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1674445},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}