{"id":3716368,"url":"https://alion.io/job/unitingcare-customer-relations-specialist","title":"Customer Relations Specialist","company":{"id":2193128,"name":"UnitingCare","domain":"unitingcareqld.com.au","url":"https://alion.io/company/unitingcareqld","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Caboolture, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:54:27Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T02:58:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Customer Relations Specialist | BlueCare | Community Sales\nPermanent full time inbound & outbound contact centre opportunity\nCaboolture location. Monday to Friday hours\n$34.57 per hour + Salary packaging benefits + Access to a staff discount \nMake a meaningful difference with Blue Care\nAre you an experience customer retention and relations professionals looking to apply your skill sets in an aged care environment? If so, we would love to hear from you.\nThe role of Customer Relations Specialist is part of the specialist team within our contact centre, you’ll be accountable for managing new and existing customers and their loved ones via both inbound and outbound contact. The role will see you acting as an SME to guide our customers on their journey post-acquisition of funding.\nManaging a diverse case-load, the role is designed to quality the level of enquiry and match prospective customers to be seen by one of the Customer Admission Specialists to complete their journey into services with BlueCare.\nWhat Makes a difference for us?\nAs a highly experienced contact centre resolution or retention specialists, you will be providing exceptional customer service through your communication and problem solving skills, continually working towards resolution.\nYou will present with the confidence, empathy, and interpersonal skills to talk to people from all walks of life, including clients experiencing challenging personal circumstances. You’ll demonstrate resilience in providing the best customer service possible on each and every call.\nYou’ll have flexibility to be rostered across shifts from 8AM to 5PM Monday to Friday.\nEmployee Benefits:\nSave tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum\n\nA recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs\n\n12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme\n\nDiversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events\n\nCareer development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference\n\nBlueCare is proudly part of the UnitingCare Family, we’d love you to be too\nJoining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.\nChild safe, Child friendly\nUnitingCare is committed to being a Child Safe, Child Friendly organisation and will:\nProvide welcoming, safe & nurturing services for children\n\nImplement measures to prevent child abuse and neglect within our services\n\nAppropriately and immediately address child abuse and neglect if it does occur\n\nAbide by the Child Safe Standards and adhere to the Reportable Conduct Scheme\n\nDiversity & Inclusion\nOur approach is simple -everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email \nSafe workplace\nWe work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.\nCommitment to Safeguarding\nWe are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.","description_format":"text","description_chars":4945,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems","Home Care Services","Nursing Homes & Long-Term Care","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-11-04T00:54:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:6","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/unitingcare-customer-relations-specialist","json_url":"https://alion.io/job/unitingcare-customer-relations-specialist.json","meta":{"generated_at":"2026-11-06T03:33:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2193128},"rest":"https://alion.io/mcp/rest/get_company?id=2193128"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funitingcare-customer-relations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funitingcare-customer-relations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funitingcare-customer-relations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unitingcare-customer-relations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funitingcare-customer-relations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3716368}},{"tool":"search_jobs","arguments":{"company":"unitingcareqld.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3716368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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