{"id":461683,"url":"https://alion.io/job/unitq-customer-engagement-analyst","title":"Customer Engagement Analyst","company":{"id":177828,"name":"unitQ","domain":"unitq.com","url":"https://alion.io/company/unitq","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Dropbox","optional":false},{"name":"SQL","optional":false},{"name":"LLM","optional":true},{"name":"Machine Learning","optional":true},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-05-28T19:05:12Z","employer_posted_date":"2026-05-28","last_verified_at":"2026-10-29T19:58:02Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":153},"description":"About unitQ\nAt unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.\nBacked by leading investors such as Zendesk, Accel, and Google, and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.\nAbout the Opportunity\nWe're looking for a Customer Engagement Analyst to join our Customer Engagement team and become the technical and analytical backbone behind some of unitQ's largest enterprise accounts. This is the on-ramp into our Customer Engagement Manager (CEM) track - an early-career role designed for someone who wants to build a career in enterprise customer success and is willing to start by becoming exceptional at the craft: configuring the unitQ platform, running the analyses, building the artifacts, and learning how enterprise companies actually use customer signal at scale.\nYou will work alongside our most senior Customer Engagement Managers, supporting accounts that operate at executive altitude. The work is technical, analytical, and consequential.\nYou should be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment. You will work closely with Customer Engagement Managers, our engineering team, and customer-side stakeholders ranging from analysts to senior leadership.\nRole Responsibilities\nOwn the platform layer of enterprise accounts - including AI tag configuration, taxonomy structures, filters, dashboards, source enrichment, and the replays and re-categorizations that keep the platform reflecting the most current customer reality.\n\nRun the analyses that drive decisions - cohort and subtopic work, anomaly investigations, and trend reports that anchor QBRs, executive briefings, and renewal narratives.\n\nBuild the artifacts that go in front of customers, including the technical and data layer of meeting decks for QBRs, executive steerings, and POC checkpoints.\n\nShow up in customer-facing moments as the technical voice on the unitQ side - joining working sessions, training end-users, and handling first-line technical questions before they need to escalate.\n\nPartner cross-functionally with engineering and product to surface ingestion issues, sentiment shifts, and feature requests sourced from your accounts, translating customer needs into action engineering can take.\n\nContribute to the broader Customer Engagement team through account playbooks, AI-assisted workflow templates, and internal knowledge sharing.\n\nAbout You\n1-4 years of experience in a technical, analytical, or customer-facing role - customer success, technical support, implementation, customer operations, or data & analytics backgrounds all welcome.\n\nStrong written communication. You can take a complex analysis and turn it into a single paragraph an executive will actually read.\n\nComfort with structured data. Spreadsheets, basic SQL or query languages, and the ability to learn new analytical tools quickly.\n\nCuriosity about how customer feedback works at scale - why categorization matters, how sentiment is measured, how text analytics produces business signal.\n\nBias toward producing artifacts. You finish things - decks, analyses, configurations - rather than just having opinions about them.\n\nService mindset. The work supports senior CEMs and customer-side teams; the role thrives on making the team more effective.\n\nSelf-driven with the ability to independently manage tasks and projects.\n\nDemonstrated enthusiasm for understanding and applying AI, model-based, and manual solutions to client problems.\n\nNice to have\nPrior experience with feedback platforms (Qualtrics, Medallia, Zendesk), survey design, or text analytics.\n\nPrior experience or knowledge of AI tools, MCP, LLM-based workflows, or machine learning.\n\nPrior experience working at a technology company or start-up environment.\n\nExposure to enterprise SaaS or B2B environments where customer relationships are measured in years, not weeks.\n\nBenefits\nFlexible/unlimited vacation\n\nComprehensive medical, dental, and vision\n\n401(k) plan\n\nLife insurance and FSA plans\n\nStock options\n\nEquinox gym membership or wellness stipend","description_format":"text","description_chars":4442,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Life insurance","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Analytics & Attribution","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-06T11:17:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.193,"p_room":0.28,"age_days":153,"expected_fill_days":28,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":true},"html_url":"https://alion.io/job/unitq-customer-engagement-analyst","json_url":"https://alion.io/job/unitq-customer-engagement-analyst.json","meta":{"generated_at":"2026-10-30T00:17:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":278,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177828},"rest":"https://alion.io/mcp/rest/get_company?id=177828"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funitq-customer-engagement-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funitq-customer-engagement-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funitq-customer-engagement-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unitq-customer-engagement-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funitq-customer-engagement-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":461683}},{"tool":"search_jobs","arguments":{"company":"unitq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":461683},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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