{"id":461688,"url":"https://alion.io/job/unitq-customer-support-specialist","title":"Customer Support Specialist","company":{"id":177828,"name":"unitQ","domain":"unitq.com","url":"https://alion.io/company/unitq","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":138000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Dropbox","optional":false},{"name":"Jira","optional":false},{"name":"Zendesk","optional":false},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2022-01-26T23:37:45Z","employer_posted_date":"2022-01-26","last_verified_at":"2026-10-26T15:06:53Z","board_verified":true,"closed_at":null,"days_open":1733,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1733},"description":"About unitQ\nAt unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.\nBacked by leading investors such as Zendesk,Accel,andGoogle and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.\nAbout the Opportunity\nWe’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to nontechnical people in a timely manner, and have excellent follow-through and follow-up skillsto design, build, and monitor robust systems for data ingestion, cleaning, and processing. You should also be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment. You will work closely with Operations Leads, Engagement Managers, and engineers.\nRole Responsibilities:\nEffectively follow up on open issues with customers or Customer Success and communicate the resolution.\nCreate and/or update client taxonomy in all stages of the client unitQ journey.\nAct as an escalation point for all inbound cases from our clients and the Customer Success team.\nCollaborate closely with cross-functional teams to enhance platform capabilities.\nAbout You:\n3-5+ years prior experience in a technical or customer support role required.\nDemonstrated enthusiasm for understanding and applying AI, mode, and manual solutions to client problems.\nPrevious experience with Zendesk CRM and Jira.\nAct as an escalation point for all inbound cases from our clients, as well as the Customer Success team.\nMonitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues.\nSelf-driven with the ability to independently manage tasks and projects.\nNice to have:\nPrior experience or knowledge of AI tools and machine learning.\nPrior experience working at a technology company or start-up environment.\nBenefits:\nFlexible/unlimited vacation\nComprehensive medical, dental, and vision\n401(k) plan\nLife insurance and FSA plans\nStock options\nEquinox gym membership or wellness stipend","description_format":"text","description_chars":2408,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Life insurance","Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Analytics & Attribution","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-06T11:17:11Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.209,"p_room":0.28,"age_days":1733,"expected_fill_days":30,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/unitq-customer-support-specialist","json_url":"https://alion.io/job/unitq-customer-support-specialist.json","meta":{"generated_at":"2026-10-26T18:09:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":177828},"rest":"https://alion.io/mcp/rest/get_company?id=177828"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funitq-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funitq-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funitq-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unitq-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funitq-customer-support-specialist"}]}