{"id":3193107,"url":"https://alion.io/job/unity-micro-finance-institution-customer-service-supervisor","title":"CUSTOMER SERVICE SUPERVISOR","company":{"id":4463405,"name":"Unity Micro Finance Institution","domain":null,"url":"https://alion.io/company/unity-micro-finance-institution","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dire Dawa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":15000,"period":"year","method":null,"sample_n":35458},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Telegram","optional":false}],"status":"closed","first_seen_at":"2026-10-23T13:20:25Z","employer_posted_date":null,"last_verified_at":"2026-10-28T08:58:15Z","board_verified":false,"closed_at":"2026-10-28T08:58:15Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Unity Microfinance Institution invites qualified, competent, and interested candidates to apply for the following vacant positions. The Institution is seeking motivated professionals who meet the stated qualifications and experience requirements. Successful candidates will be employed on a full-time basis in accordance with the Institution’s employment policies and procedures.\nCUSTOMER SERVICE SUPERVISOR\nLocations:\nAddis Ababa\nWolayta\nDire Dawa\nAdama\nShewa Robit\nHarar\nJijiga\n\nCOMPENSATION & BENEFITS\nSalary & Benefits: Based on the company’s salary scale and applicable employment policy.\nRequirements\nMinimum Qualification: Bachelor's degree in Management, Accounting, Business Management, Economics, Marketing, or a finance-related field of study.\nMinimum Relevant Work Experience:Minimum of 4 years of relevant work experience, preferably in microfinance, banking, financial services, or a related institution.\nAt least 2 years of experience in customer service, cashier/teller operations, branch operations, or a related function.\n\nHow to apply\nAPPLICATION REQUIREMENTS & INSTRUCTIONS\nApplication Deadline: Applications will be accepted for five (5) consecutive days from the date of this announcement.\nRequired Application Documents: Interested applicants are required to submit the following:\nApplication letter (Note: The application letter must indicate the position and specific location applied for)\nUpdated Curriculum Vitae (CV)\nCopies of educational certificates\nCopies of relevant work experience certificates, where applicable\nInterested and qualified candidates should submit their complete application documents through the following channels:\nTelegram: […]\nPhone: […]\nNote: Only shortlisted candidates will be contacted for further assessment and/or interview. Qualified and motivated candidates are encouraged to apply within the stated deadline.","description_format":"text","description_chars":1869,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T02:57:30Z"},{"event":"close","at":"2026-10-28T08:58:15Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/unity-micro-finance-institution-customer-service-supervisor","json_url":"https://alion.io/job/unity-micro-finance-institution-customer-service-supervisor.json","meta":{"generated_at":"2026-10-28T09:19:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12142,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4463405},"rest":"https://alion.io/mcp/rest/get_company?id=4463405"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funity-micro-finance-institution-customer-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funity-micro-finance-institution-customer-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funity-micro-finance-institution-customer-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unity-micro-finance-institution-customer-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funity-micro-finance-institution-customer-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3193107}},{"tool":"search_jobs","arguments":{"company":4463405,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3193107},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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