{"id":993065,"url":"https://alion.io/job/unity-technologies-developer-support-engineer","title":"Developer Support Engineer","company":{"id":2743,"name":"Unity Technologies","domain":"unity.com","url":"https://alion.io/company/unity-technologies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":15,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SQL","optional":false},{"name":"C#","optional":true},{"name":"Charles Proxy","optional":true},{"name":"Claude","optional":true},{"name":"Java","optional":true},{"name":"Kibana","optional":true},{"name":"LLM","optional":true},{"name":"Objective-C","optional":true},{"name":"OpenAI Codex","optional":true},{"name":"Postman","optional":true},{"name":"Unity","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-08-06T00:00:00Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-18T01:35:25Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"The opportunity\nWe are looking for a Developer Support Engineer to join our growing team. In this role, you will become a deep product expert across our full suite of supported products, taking end-to-end ownership of technical issues raised by customers and internal teams alike. You'll be the bridge between our partners and our engineering organization - delivering fast, accurate, and high-quality technical support while driving complex escalations to resolution.\nWhat you'll be doing\nServe as the primary technical point of contact for strategic partners, delivering timely and accurate support across all supported products and platforms\nInvestigate complex technical issues end-to-end - identifying root causes, forming hypotheses, and driving solutions using diagnostic and analysis tooling\nOwn and drive high-profile technical escalations, coordinating across R&D and Product Management to reach resolution\nBuild and maintain strong working relationships with internal teams, providing structured product feedback and behavioral clarifications\nPrioritize and manage a queue of concurrent customer issues with professionalism and accountability\nCreate and maintain knowledge articles and internal documentation to scale team expertise.\n What we're looking for\n2-4 years of experience in a technical role (technical support, solutions engineering, QA, software development, or similar)\nBachelor's degree in a technical field or related experience\nStrong technical problem-solving skills - ability to trace system and application flows, dive deep into ambiguous issues, and identify root cause\nComfortable working independently with high personal accountability and a positive, professional attitude\nAbility to multitask and perform under pressure in a fast-paced environment\nExcellent written and verbal English communication skills\nHands-on experience with SQL, Excel, and data analysis\nFamiliarity with mobile IDEs - Xcode, Android Studio, or Unity3D\n Nice to Have\nExperience with diagnostic tools such as Kibana, Charles Proxy, Wireshark, or Postman\nBasic knowledge of Java, Objective-C, or C#\nHands-on experience with LLM tools such as Claude, Cursor, or Codex\nBase Salary Range: ¥298,100 - ¥529,900 CNY gross\n\nThis range reflects the anticipated base salary for this position. Beyond base salary, this role may be eligible for equity awards and participation in our company incentive plans (such as annual discretionary bonuses or sales commissions). The final offer amount will depend on several factors, including geographic location and the candidate’s relevant experience, professional background, and skill set.\nBenefits\nAt Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.\nPlease note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.\nWhile specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance | Commute subsidy | Employee stock ownership | Competitive retirement/pension plans | Generous vacation and personal days | Support for new parents through leave and family-care programs | Office food snacks | Mental Health and Wellbeing programs and support | Employee Resource Groups | Global Employee Assistance Program | Training and development programs | Volunteering and donation matching program\nLife at Unity\nUnity [NYSE: U] is the world’s leading game engine, powering play for more than 3 billion consumers each month. The top mobile games in the world, the most played PC indie titles, the most innovative console games, and virtually all of the top XR and Web Games are developed, deployed, and grown in Unity. Unity also enables teams across industries like automotive, manufacturing, and healthcare to design, simulate, and collaborate in 3D - closing the gap between ideas and reality. For more information, please visit www.unity.com.\nUnity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.\nThis position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.\nHeadhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.\nYour privacy is important to us. Please take a moment to review ourProspect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at .","description_format":"text","description_chars":5350,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Generous vacation","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","PC Games","Virtual & Augmented Reality","Game Development"],"lifecycle":[{"event":"open","at":"2026-09-17T05:20:44Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.412,"p_room":0.28,"age_days":72,"expected_fill_days":32,"reasons":["conf:0","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/unity-technologies-developer-support-engineer","json_url":"https://alion.io/job/unity-technologies-developer-support-engineer.json","meta":{"generated_at":"2026-10-18T11:29:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17010,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2743},"rest":"https://alion.io/mcp/rest/get_company?id=2743"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funity-technologies-developer-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funity-technologies-developer-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funity-technologies-developer-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unity-technologies-developer-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funity-technologies-developer-support-engineer"}]}