{"id":2606884,"url":"https://alion.io/job/univers-operations-maintenance-head-india","title":"Operations & Maintenance Head India","company":{"id":175386,"name":"Univers","domain":"univers.com","url":"https://alion.io/company/univers-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNP3","optional":false},{"name":"IEC 61850","optional":false},{"name":"OPC UA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T09:16:22Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-24T01:37:46Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"ABOUT UNIVERS\nUnivers combines global operating scale, deep industrial intelligence, and recognition from the institutions shaping energy, technology, and sustainability. The platforms built for the last decade were designed to monitor.\nUnivers was built to act - not just report.\nUnivers operates at global scale:\n1,070 GW+ Energy assets under AI management\n450M+ Connected sensors and devices\n800+ Enterprise customers\nLeader Gartner Magic Quadrant Leader\nROLE OVERVIEW / THE OPPORTUNITY\nThe Operations & Maintenance Manager is responsible for leading the end-to-end support, maintenance, reliability, cybersecurity, and continuous improvement of EMS, SCADA, PPC and software solutions deployed across renewable energy plants, substations and utility systems.\nRESPONSIBILITIES / WHAT YOU WILL DO\nLead O&M activities for EMS, SCADA and PPC systems.\nEnsure 24x7 support and SLA compliance.\nDrive incident, problem and change management.\nLead troubleshooting and root-cause analysis activities.\nManage software upgrades, hotfixes and patch deployments.\nOversee customer support, escalations and service reviews.\nEnsure compliance with grid codes and cybersecurity standards.\nCoordinate with Product Management, R&D and Delivery teams.\nManage budgets, contracts and service performance.\nIn front of customers, represent Univers’ post-delivery support, participate in client-facing discussions to understand client concerns or requirements.\nInternally, speak with customer’s voices, follow up and coordinate with internal parties to address client concerns or requirements.\nMaintaining a professional demeanor with clients and colleagues.\nDrive client and internal meetings, provide timely report according to operations metrices.\nHandle external venders / partners to get the jobs done.\nREQUIREMENTS / WHAT WE ARE LOOKING FOR\nQualifications\nBachelor’s degree in Electrical, Electronics, Instrumentation, Industrial Automation or related discipline.\nMaster’s degree in the related field preferred.\nExperience\n12+ years in power systems, SCADA, EMS, PPC, renewable energy, industrial automation or utility operations with at least 5 years in leadership roles.\nTechnical Skills\nEMS Platforms\nSCADA Systems\nPower Plant Controller (PPC)\nIEC 61850\nIEC 60870-5-101/104\nModbus TCP/RTU\nOPC UA\nDNP3\nLinux and Windows Servers\nDatabases\nCybersecurity\nCloud and Virtualization Technologies\nWHAT SUCCESS LOOKS LIKE\nKPIs\nSystem Availability >99.5%\nSLA Compliance\nMTTR Reduction\nCustomer Satisfaction\nIncident Closure Rate\nCybersecurity Compliance\nSuccessful Upgrade Deployments","description_format":"text","description_chars":2560,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","ESG & Carbon Accounting 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