{"id":3180229,"url":"https://alion.io/job/universal-audio-customer-care-specialist-i","title":"Customer Care Specialist I","company":{"id":687461,"name":"Universal Audio","domain":"universalaudio.com","url":"https://alion.io/company/universalaudio","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:24:23Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-05T02:26:36Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Department: Customer Care\nLocation: Remote\nUniversal Audio is looking for a talented Customer Care Specialist I to join our growing team. This person will provide pre and post-sale customer care support for UA’s product line of connected digital interfaces, guitar products, analog equipment and on-line store. The ideal candidate for this position will have extensive knowledge of guitar products, support and lore. This is done via online request, telephone support and via self-service tools.\nResponsibilities\nAssist all Universal Audio customers and incoming inquiries as required\nProvide UA product installation support and troubleshooting for Windows and MAC based computers\nProvide configuration and troubleshooting of Windows and MAC based computer systems and DAWs to customers\nGenerate knowledge base entries, both written and in video tutorial formats\nCommunicate directly with customers either by telephone, chat, online requests, or service requests\nRespond to customer inquiries, complaints, and service requests within specified department metrics\nHandle and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores\nObtain and evaluate all relevant information to handle inquiries and complaints\nProcess replacement parts orders\nProvide customers with presales product and service information\nProvide support to customers to help resolve potential account issues, including research of online purchases\nCommunicate and coordinate with internal departments as required\nProvide Return Material Authorizations (RMA) in accordance with warranty standards, internal policies or for approved sales returns\nCoordinate the handling of RMA, and service requirements through the distribution channel\nQualifications\nCommunication skills - English, verbal and written. In addition, region specific language as required by position.\nProblem analysis and problem-solving\nAttention to detail and accuracy\nAbility to translate support transactions and provide data collection to categorize interactions\nAdaptable, initiative, tolerant, empathetic, and with a positive approach to customer’s needs\nExperience with use of UAD-2/Apollo hardware products.\nExperience with UA Software: UA Console and LUNA recording software.\nAbility to lift 20 pounds\nMust be able to sit for extended periods\nAvailable to work overtime and weekends when required.\nHave access to high speed internet connection to accommodate working remotely\nHave an appropriate workspace in your residence, when applicable\nHave reliable transportation, when applicable\nEducation / Experience\nHigh school diploma, general education degree or equivalent work experience. Formal recording technology education desirable\nAdvanced Knowledge of customer service principles and practices\nAdvanced Knowledge of configuring and troubleshooting Windows and MAC based computers\nKnowledge of relevant computer applications “DAW” for use with Universal Audio products (i.e. Cubase, Pro Tools, Nuendo, Ableton Live, Logic Pro, etc.)\nKnowledge of recording studio hardware/software signal routing principles, and modern recording techniques\nKnowledge of music production, sound design, basic principles of sound\nKnowledge of guitar rig configuration, signal routing, pedal board set up, and effects\nCompensation: US Hourly Rate of Pay is $20.10 - $23.27 per hour\nBase salary/hourly rate of pay will be based on the cost of labor for the city/state in which the new hire resides, at the time of hire\nUA offers competitive benefits: Profit sharing, Medical/Dental/Vision, 401K Safe Harbor Contribution, Stock Options, Flexible time-off (PTO/Sick Leave/Company Holiday Time-off), etc.\nUA Mission: We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love.\nUA Vision: In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling - ranging from audio interfaces and guitar gear to microphones and software - all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made.\nUniversal Audio is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, genetic information, or any other basis protected by applicable law. UA also prohibits harassment of applicants or employees based on these protected categories.\nPursuant to California Consumer Privacy Act (CCPA), Universal Audio (the Company) is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks and references: Personal Identifiers (e.g., name); Contact Information (e.g., mailing address, email , phone number, Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting an application, you acknowledge and confirm that you have read and understand this notice, and you authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above.","description_format":"text","description_chars":5941,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Musical Electronics","Audio & Music Software"],"lifecycle":[{"event":"open","at":"2026-10-23T21:17:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.821,"p_room":0.9,"age_days":11,"expected_fill_days":25,"reasons":["conf:4","win:mid","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/universal-audio-customer-care-specialist-i","json_url":"https://alion.io/job/universal-audio-customer-care-specialist-i.json","meta":{"generated_at":"2026-11-05T04:54:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5859,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":687461},"rest":"https://alion.io/mcp/rest/get_company?id=687461"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funiversal-audio-customer-care-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funiversal-audio-customer-care-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funiversal-audio-customer-care-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/universal-audio-customer-care-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funiversal-audio-customer-care-specialist-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3180229}},{"tool":"search_jobs","arguments":{"company":"universalaudio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3180229},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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