{"id":2453936,"url":"https://alion.io/job/universal-business-team-appointment-setter","title":"Appointment Setter","company":{"id":4549,"name":"Universal Business Team","domain":"universalbusinessteam.com","url":"https://alion.io/company/universalbusinessteam","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":81,"ghost_share":0.407,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stafford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":40000,"currency":"GBP","period":"year","gross":null,"usd_annual":53503},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T15:34:17Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-24T23:36:21Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":10},"description":"Appointment Setter\nLocation: Stafford initially, relocating to Hixon in January 2027\nWorking pattern: Office-based, Monday to Friday\nSalary: £35,000 - £40,000 per annum, depending on experience\nContract: Permanent\nA brand-new opportunity within the water & wastewater sector\nWe're recruiting on behalf of an established and growing business that works closely with organisations across the UK water and wastewater utility sector.\nAs part of the continued development of its commercial team, the business is creating a brand-new Appointment Setter role for someone who is proactive, commercially minded and motivated by hitting targets and, most importantly, seeing the external Sales Representative(s) succeed and thrive out on the road.\nThe business already has strong relationships with many major organisations across the sector, and much of the initial door-opening has been done. Your role will be to capitalise on these existing relationships, make regular outbound calls, identify opportunities and, most importantly, book quality appointments that keep the external Sales Representatives' diaries full.\nThe main KPI is to book 12 customer meetings per week, typically requiring around 30-50 outbound contacted calls per week. Approximately 70% of the contacts you'll be working with are existing CRM contacts, meaning connect rates are good and most people will already have some awareness of the business.\nThe objective is to provide the Sales Representatives with a consistent schedule of quality customer meetings, allowing them to spend 3-4 days a week out on the road developing opportunities and generating business.\nThis is a results-focused role where activity, consistency and performance matter. You'll take ownership of your calling activity, follow-ups and appointment bookings, directly contributing to the success of the wider commercial team. This isn't a traditional Account Manager or customer service role; your priority is to turn conversations into worthwhile sales appointments.\nWhat you'll be doing\nMaking regular outbound calls and sending emails to existing customers and contacts to generate opportunities and book appointments.\nWorking towards the target of 12 meetings booked per week, managing your activity and follow-ups to achieve agreed KPIs.\nKeeping the Sales Representatives' diaries consistently filled with quality, relevant customer meetings.\nFollowing up contacts, handling objections and converting conversations into confirmed appointments.\nIdentifying the right people within customer organisations for the Sales Representatives to meet.\nQualifying opportunities to ensure appointments are relevant and aligned with the Sales team's priorities.\nProactively identifying gaps in the Sales Representatives' diaries and planning who needs contacting to fill them.\nWorking closely with the Sales team to understand target accounts, commercial priorities and appointment requirements.\nCoordinating meetings and ensuring the Sales Representatives have the relevant information before visiting customers.\nMaintaining accurate CRM records of calls, conversations, follow-ups and booked appointments.\nMonitoring your activity and appointment pipeline, identifying where further calls or follow-ups are needed to achieve targets.\nSharing customer feedback and potential opportunities with the wider commercial team.\nRequirements\nWe're looking for someone who is confident on the phone, highly organised and motivated by achieving measurable results. You'll enjoy making outbound calls, following up opportunities and asking for the meeting, with the resilience and persistence to turn activity into results.\nYou may have experience in appointment setting, telesales, telemarketing, lead generation, sales support, customer service or a similar role. Experience working towards call or appointment targets would be particularly valuable.\nYou'll need:\nA target-driven mindset and the motivation to achieve your weekly appointment target.\nConfidence and resilience when making regular outbound calls.\nExcellent communication skills and a professional, persuasive telephone manner.\nThe ability to turn conversations into booked appointments and handle objections confidently.\nA proactive approach to managing calls, follow-ups and your appointment pipeline.\nStrong organisational skills and attention to detail.\nThe ability to qualify opportunities and understand what makes a worthwhile sales appointment.\nGood CRM and administrative discipline.\nThe ability to work closely with the Sales Representatives and respond to changing priorities.\nA commercial mindset, understanding how your work contributes to sales opportunities and business growth.\nAbove all, you’re motivated by hitting your targets while knowing your work directly sets the external team up to win. You are a great enabler, and love the challenge of keeping calendars packed, coordinating the moving parts, and setting up the external reps with quality meetings to help grow the business.\nBenefits\n£35,000 - £40,000 salary, depending on experience.\nQuarterly profit share bonus scheme.\nFree daily lunch provided at the office.\nCompany vehicle or car allowance.\nOption to purchase up to 5 additional days of holiday.\nThe opportunity to help shape a brand-new appointment-setting function.\nA collaborative commercial environment where your contribution can make a genuine difference.\nWhy this opportunity?\nThis is an opportunity to join an established and growing business with strong customer relationships across the water and wastewater utility sector.\nWith much of the initial door-opening already done, you'll have an established network of customers and CRM contacts to work with. Your focus will be on making calls, following up opportunities and converting conversations into quality appointments.\nYou'll play a key role in ensuring experienced Sales Representatives spend more time meeting customers and developing business, rather than trying to fill their own diaries.\nIf you're commercially minded, motivated by targets, confident on the phone and enjoy turning activity into measurable results, this could be an excellent opportunity for you.\nIND25","description_format":"text","description_chars":6161,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Development","Coaching & Mentoring","Management Consulting"],"lifecycle":[{"event":"open","at":"2026-10-13T15:34:17Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":10,"expected_fill_days":55,"reasons":["conf:1","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":53503,"is_top_pay":false},"html_url":"https://alion.io/job/universal-business-team-appointment-setter","json_url":"https://alion.io/job/universal-business-team-appointment-setter.json","meta":{"generated_at":"2026-10-25T00:46:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4549},"rest":"https://alion.io/mcp/rest/get_company?id=4549"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funiversal-business-team-appointment-setter"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funiversal-business-team-appointment-setter"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funiversal-business-team-appointment-setter"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/universal-business-team-appointment-setter\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funiversal-business-team-appointment-setter"}]}