{"id":1982110,"url":"https://alion.io/job/universal-language-service-contract-manager-language-access-services","title":"Contract Manager, Language Access Services","company":{"id":2403949,"name":"Universal Language Service","domain":"universallanguageservice.com","url":"https://alion.io/company/universallanguageservice","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Legal","role_family":"Legal","seniority":null,"employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:18:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-13T13:05:21Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Contract Manager, Language Access Services\nUniversal Language Service, Inc. Bellevue, WA (On-Site) | Full-Time | Exempt\nAbout the Role\nUniversal Language Service, Inc. provides spoken and sign language interpreting services to public agencies and healthcare organizations across Washington State. We're hiring a Contract Manager, Language Access Services to serve as the accountable owner of our public-sector contract portfolio.\nThis is the senior contract-facing role in our organization. You will hold prime responsibility for service delivery under each contract, act as the principal point of contact for agency contract and program managers, and own the compliance posture that determines whether we retain our contracts, earn performance-based extensions, and pass audit without findings.\nOur contracts are deliverable-heavy and metrics-driven. They specify fill rates, answer speeds, connection times, platform uptime, credential standards, and reporting deadlines down to the calendar day - with real consequences for missing them, including withheld payments, corrective action plans, liquidated damages, and termination. This role exists to make sure that doesn't happen.\nIf you have run a complex government services contract and know what it feels like when a reporting deadline slips or a corrective action letter arrives, this role will be familiar territory.\nSchedule & Location\nThis position works on-site at our Bellevue corporate office, Monday through Friday, 8:00 AM - 5:00 PM Pacific Time. This is not a remote or hybrid role.\nBecause our services operate 24 hours a day, 7 days a week, 365 days a year, this position also carries on-call responsibility outside scheduled hours - including evenings, weekends, and holidays - for service disruptions, system outages, emergency and critical requests, escalations, and time-sensitive agency deadlines. Periodic statewide travel is required for agency meetings, training, outreach, and community engagement.\nWhat You'll Own\nContract Compliance & Agency Relationship\nServe as the designated contract manager and principal point of contact for all business, performance, and administrative matters under each contract.\nMaintain a complete obligation register capturing every deliverable, performance threshold, notice requirement, approval gate, and deadline across the portfolio - with owners and systems of record assigned.\nRead, interpret, and operationalize contract and statement-of-work language; translate new or amended requirements into concrete process, system, and staffing changes.\nLead recurring contract compliance meetings: solicit agenda items in advance, distribute agendas, present KPI summaries and trend analysis, and issue minutes with takeaways and action items within required timeframes.\nNegotiate amendments, change requests, scope modifications, and service enhancements with agency counterparts; assess cost and delivery impact before committing.\nManage corrective action plans, performance improvement plans, cure notices, and root-cause analyses; close findings within required windows and document remediation.\nObtain required agency approvals before implementing changes to policies, procedures, standard operating procedures, systems, training materials, public-facing content, or anything affecting requesters or interpreters.\nPrepare for and support agency and third-party audits and monitoring reviews; produce records, documentation, and system access on request; conduct internal self-audits and self-report issues.\nLabor Agreement Administration\nServe as the operational authority on the applicable collective bargaining agreement covering language access providers, and implement all successor-agreement changes accurately and on time, including scheduled rate changes.\nEnsure systems and processes comply with required documentation standards at each stage of an assignment, payment timelines and modality-specific minimums, notification windows for modifications and cancellations, interpreter review and dispute deadlines with advance notice, deduction and remittance obligations on fixed calendar dates, overpayment recovery procedures, and prohibitions on punitive fines or fees.\nEnsure required postings, annual distributions, and reference materials are current and accessible.\nMaintain organizational neutrality on union membership and representation; route such inquiries appropriately.\nIdentify provisions requiring clarification or amendment and escalate to leadership and the agency. This role does not participate in collective bargaining.\nPerformance Oversight\nHold functional managers accountable for contractual key performance indicators, including appointment fill and success rates, unfilled rates, call answer speed, interpreter connection times, request acknowledgement and booking turnaround, emergency and critical response times, platform availability and downtime limits, and reporting timeliness.\nEstablish and enforce internal escalation thresholds so performance drift is detected and remediated before it becomes an agency-visible deficiency.\nReview dashboards and performance data on a defined cadence; require written explanation and remedy for any metric trending toward its contractual limit.\nTrack eligibility for performance-based contract extensions and drive attainment of the underlying criteria - typically timely reporting, timely fee remittance, and sustained performance.\nMonitor high-risk patterns such as repeat unfilled languages, interpreter no-shows, and recurring technical failures, and intervene before they trigger contractual termination provisions.\nReporting & Deliverables\nOwn the full reporting calendar - monthly, quarterly, annual, fixed-calendar-date, and ad-hoc - and guarantee on-time, complete, accurate submission of every deliverable.\nConfirm every recurring report has a named owner, source data, template, and submission path; no deliverable may depend on an individual's memory.\nReview and approve reports before release; verify required data elements, formats, narrative trend and gap analysis, and visualizations are present.\nWhere required data is unavailable through no fault of the organization, provide advance written notice identifying the affected report, missing data, cause, expected availability, and resubmission date.\nRespond to public records requests, union information requests, and agency ad-hoc data requests within required turnaround times; negotiate timelines in writing when system development or querying is required.\nGovernance & Risk Management\nOwn contract-related risk across privacy and security incidents, accessibility grievances, billing and claims exposure, credential integrity, service disruptions, and business continuity.\nEnsure business associate agreements, data-sharing terms, insurance certificates and endorsements, licensing, registrations, and required certifications are current, on file, and submitted on schedule.\nEnsure privacy incidents, accessibility grievances, and regulatory inquiries are reported to designated agency contacts within required timeframes and that recurring compliance reports are submitted.\nMaintain the staffing list and organizational chart in agency-required format - names, titles, and supervisory relationships - producible immediately on request.\nEnsure segregation-of-duties controls remain intact: scheduling separated from interpreter discipline, billing separated from bill audit, credentialing separated from assignment offering, and complaint resolution independent of the operations it reviews.\nEnsure the organization never reassigns agency-authorized requests to private-pay status and never bills more than one party for the same service.\nImplementation & Transition\nLead contract implementations and phased service ramp-ups: work plans, implementation plans, timelines, gap analysis, and testing coordination across functional, end-to-end, user acceptance, billing, compatibility, performance, security, and disaster recovery testing.\nSupport usability studies and ensure resulting system changes are implemented within required timeframes.\nProvide required progress and data reporting throughout transition and implementation periods.\nSupport orderly transition assistance at contract expiration or termination to minimize service disruption.\nLeadership\nProvide direction, priorities, and accountability to functional managers covering service delivery and interpreter network, compliance and quality, billing and revenue cycle, systems and reporting, and training and outreach.\nEnsure cross-training and documented procedures so no single point of failure exists in credentialing, scheduling, billing, reporting, or compliance.\nModel and enforce ethical business practice, procurement integrity, conflict-of-interest avoidance, prohibitions on anticompetitive conduct, and restrictions requiring agency approval before publicity or promotional use of agency names.\nEscalate contractual, legal, financial, privacy, and safety matters to executive leadership with clear recommendations.\nWhat We're Looking For\nRequired\nBachelor's degree in business, public administration, healthcare administration, or a related field - or equivalent combination of education and directly relevant experience.\n2+ years managing government, healthcare, or other regulated-industry service contracts, including deliverable management and compliance reporting.\n3+ years leading managers or senior individual contributors.\nDemonstrated ownership of contractual performance metrics with documented improvement results.\nExperience responding to corrective action, audit findings, or compliance escalations.\nStrong contract-reading ability: you can take a statement of work and produce an accurate obligation register from it.\nExceptional written communication - you will author narrative reports, corrective action plans, policies, and formal agency correspondence.\nData fluency: dashboards, advanced spreadsheets, and the ability to translate metrics into corrective action. Business intelligence tools a plus.\nProven ability to manage competing obligations across multiple contracts, agencies, and deadlines without allowing deliverables to lapse.\nSound judgment in ambiguous, time-sensitive situations, including matters involving privacy, safety, or agency escalation.\nAbility to work on-site in Bellevue, Monday-Friday, 8:00 AM-5:00 PM PT, and to be available on-call outside those hours.\nMust pass a criminal background check at hire and annually thereafter.\nWork must be performed within the contiguous United States.\nPreferred\nDirect experience with public-sector language access, interpreting, or healthcare access services.\nFamiliarity with collective bargaining agreements affecting independent contractors.\nWorking knowledge of HIPAA, ADA, and digital accessibility standards.\nExperience with claims submission, denial management, or public-program eligibility rules.\nExperience leading contract implementations, system migrations, or phased service transitions.\nBilingual proficiency, ASL proficiency, or interpreting/translation credentials.\nHow Success Is Measured\nOn-time, complete, accurate submission of every recurring and ad-hoc deliverable\nAttainment of all contractual performance thresholds\nZero withheld payments, liquidated damages, or escalated corrective actions attributable to management failure\nClean audit and monitoring outcomes with no material findings\nAchievement of performance-based contract extension criteria\nLabor agreement compliance - no grievances or findings arising from noncompliance\nTimely internal escalation - no deficiency reaching agency notice without prior internal escalation\nAgency satisfaction and constructive working relationships with program and contract managers\nCompensation\nSalary: $90,000 - $110,000 per year, depending on experience and qualifications\nAdditional Compensation: Performance-based bonus eligibility\nBenefits\nMedical, dental, and vision insurance\nEmployer-paid life insurance and AD&D\nS...","description_format":"text","description_chars":12936,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Certification reimbursement","Life insurance","Parental leave","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Translation Services"],"lifecycle":[{"event":"open","at":"2026-10-07T00:18:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/universal-language-service-contract-manager-language-access-services","json_url":"https://alion.io/job/universal-language-service-contract-manager-language-access-services.json","meta":{"generated_at":"2026-10-13T14:17:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2403949},"rest":"https://alion.io/mcp/rest/get_company?id=2403949"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funiversal-language-service-contract-manager-language-access-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funiversal-language-service-contract-manager-language-access-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funiversal-language-service-contract-manager-language-access-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/universal-language-service-contract-manager-language-access-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funiversal-language-service-contract-manager-language-access-services"}]}