{"id":1986570,"url":"https://alion.io/job/universal-language-service-customer-success-manager","title":"Customer Success Manager","company":{"id":2403949,"name":"Universal Language Service","domain":"universallanguageservice.com","url":"https://alion.io/company/universallanguageservice","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Mailchimp","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"HIPAA","optional":true}],"status":"live","first_seen_at":"2026-10-07T02:35:51Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T20:15:12Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Customer Success Manager\nUniversal Language Service | Location: Bellevue Corporate Office: 929 108th Ave NE, Suite 710, Bellevue, WA 98004 | Full-time | $28.00- 30.00/hour + potential bonuses\nAbout the role\nUniversal Language Service provides In-Person, Over-the-Phone (OPI), Video Remote (VRI), Video (VI) Interpreting and Document Translation services. As our Customer Success Manager, you will fully own a group of customer accounts, from setting them up through renewal. You'll make sure each customer gets the most out of every service they signed up for, and you'll grow each account through education and outreach.\nWhat you'll do\nOwn each assigned account completely: set-up, training, support, fill rates, contract compliance, renewals and growth\nWork with our internal departments to bring fill rates as close to 100% as possible and keep each account in full contract compliance\nGet the latest list of locations from each customer, check it against the customer's website, confirm it with the customer, and update Salesforce\nMake sure every location has the access it needs, such as FaceTok, access codes and dedicated phone numbers, to use VRI, VI and OPI services\nMarket our services to every customer location and department so customers use their full contract\nHost monthly educational webinars (moving to quarterly meetings as needed) and use them to promote and upsell our services\nWrite customer newsletters and blog posts, and promote them through Mailchimp\nCreate support materials, such as quick-reference guides and how-to instructions, to help customers use their services\nProduce utilization reports weekly for the first six months of a contract, then monthly, and lead Quarterly Business Reviews\nLead customer onboarding, set up equipment on site, and provide basic technical support\nWhat you bring\n1-3 years of experience in customer success, account management or business-to-business sales; experience in language services or healthcare preferred\nExperience growing accounts, upselling or supporting contract renewals\nStrong presentation skills, including running webinars and training sessions\nWorking knowledge of Salesforce or a similar CRM, Microsoft Office, and Teams or Zoom; Mailchimp experience is a plus\nKnowledge of HIPAA and language access requirements preferred; bilingual a plus\nHigh school diploma or equivalent required; Bachelor's degree preferred\nValid driver's license; regular local travel to customer sites, with occasional in-state and out-of-state travel\nPay\n$28.00 - 30.00 per hour\nEligible for potential bonuses based on account success\nBenefits\nWe value our employees and are committed to supporting their health, well-being, financial security, and work-life balance. Eligible employees may have access to a comprehensive benefits package, including:\n\nCompetitive Paid Time Off (PTO) program\nPaid Sick Leave\nPaid Holidays\nBereavement Leave\nJury Duty Leave\nMedical, Dental, and Vision Insurance\nVoluntary supplemental benefit options\n401(k) Retirement Plan with discretionary company match\nOur benefits are designed to support employees both personally and professionally while promoting long-term well-being and career development.\n\nUniversal Language Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.\n\nPay Range: $28 - $30 per hour","description_format":"text","description_chars":3523,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Translation Services"],"lifecycle":[{"event":"open","at":"2026-10-07T02:35:51Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.9,"age_days":13,"expected_fill_days":25,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/universal-language-service-customer-success-manager","json_url":"https://alion.io/job/universal-language-service-customer-success-manager.json","meta":{"generated_at":"2026-10-20T21:28:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2403949},"rest":"https://alion.io/mcp/rest/get_company?id=2403949"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funiversal-language-service-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funiversal-language-service-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funiversal-language-service-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/universal-language-service-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funiversal-language-service-customer-success-manager"}]}