{"id":1982136,"url":"https://alion.io/job/universal-language-service-scheduling-coordinator","title":"Scheduling Coordinator","company":{"id":2403949,"name":"Universal Language Service","domain":"universallanguageservice.com","url":"https://alion.io/company/universallanguageservice","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:18:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-14T17:41:23Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Scheduling Coordinator\nPosition Summary\nThe Scheduling Coordinator is responsible for coordinating and successfully filling interpreter assignments while providing excellent service to customers and professional interpreters. This is a fast-paced, high-volume role that requires strong communication, organization, attention to detail, and the ability to meet established productivity goals.\nThe position also supports interpreter recruitment, onboarding, reactivation, and account setup to help maintain sufficient interpreter coverage and support overall operational needs.\nCompensation\nStarting Base Pay: $18.00 per hour\nScheduling Coordinators are also eligible for individual commission and performance-based department bonuses.\nIndividual Commission\n$0.75 per successfully filled regular assignment\n$1.50 per successfully filled urgent assignment\nAn urgent assignment is generally defined as a request received less than 24 hours before the scheduled start time.\nTotal Compensation Opportunity\nDepending on individual productivity and achievement of department performance goals, estimated total compensation may reach:\nTier 1: Approximately $25.00 per hour\nTier 2: Approximately $27.30 per hour\nTier 3: Up to approximately $31.00 per hour\nActual earnings vary based on assignments filled, the mix of regular and urgent assignments, hours worked, and achievement of applicable individual and department performance goals. Incentive compensation is performance-based and is not guaranteed.\nSchedule\nUniversalLanguage operates 24 hours a day, seven days a week. Employees must be available to work their assigned schedules, which may include evenings, weekends, and holidays.\nEssential Responsibilities\nCoordinate and successfully fill interpreter assignments based on client needs and interpreter availability.\nContact interpreters regarding available assignments and encourage qualified interpreters to accept appointments.\nManage a high volume of inbound and outbound telephone calls professionally and efficiently.\nMonitor open, urgent, and difficult-to-fill assignments and take appropriate action to secure coverage.\nMaintain accurate scheduling records and communicate assignment changes promptly.\nProvide responsive and professional customer service to clients, interpreters, and internal teams.\nAssist with recruiting, onboarding, reactivating, and re-onboarding professional interpreters.\nFollow up with prospective and inactive interpreters regarding applications, documentation, account setup, and available opportunities.\nHelp maintain sufficient interpreter coverage to support client demand.\nMeet established scheduling, productivity, attendance, customer service, commission, and department performance goals.\nPerform additional scheduling and operational duties as assigned.\nMinimum Requirements\nHigh school diploma or equivalent.\nMinimum typing speed of 35 words per minute with accurate data-entry skills.\nBasic proficiency in Microsoft Outlook, Word, and Excel.\nAbility to quickly learn scheduling software and company procedures.\nAbility to work a full eight-hour shift in a fast-paced, high-volume environment.\nAbility to manage multiple priorities, meet deadlines, and remain productive under pressure.\nStrong customer service, communication, and interpersonal skills.\nPositive, energetic, and results-oriented attitude.\nStrong organizational skills and attention to detail.\nAbility to confidently present assignment opportunities and encourage interpreter acceptance.\nDependable attendance, punctuality, and flexibility to work assigned shifts in a 24/7 environment.\nAbility to work effectively both independently and as part of a collaborative team.\nBenefits\nWe value our employees and are committed to supporting their health, well-being, financial security, and work-life balance. Eligible employees may have access to a comprehensive benefits package, including:\nCompetitive Paid Time Off (PTO) program\nPaid Sick Leave\nPaid Holidays\nBereavement Leave\nJury Duty Leave\nMedical, Dental, and Vision Insurance\nVoluntary supplemental benefit options\n401(k) Retirement Plan with discretionary company match\nOur benefits are designed to support employees both personally and professionally while promoting long-term well-being and career development.\nCareer Growth\nUniversalLanguage supports professional development and internal advancement for employees who demonstrate strong performance, dependability, leadership ability, and a commitment to the organization.\nPotential advancement opportunities may include:\nSenior Scheduler\nLead Scheduler\nInterpreter Recruiter\nInterpreter Accounts Coordinator\nOperations Coordinator\nScheduling Supervisor\nOther Operations and leadership positions\nEqual Employment Opportunity\nUniversalLanguage is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by applicable law.\n\nPay Range: $18 per hour","description_format":"text","description_chars":5055,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Translation Services"],"lifecycle":[{"event":"open","at":"2026-10-07T00:18:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":7,"expected_fill_days":25,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/universal-language-service-scheduling-coordinator","json_url":"https://alion.io/job/universal-language-service-scheduling-coordinator.json","meta":{"generated_at":"2026-10-14T18:52:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24568,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2403949},"rest":"https://alion.io/mcp/rest/get_company?id=2403949"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funiversal-language-service-scheduling-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funiversal-language-service-scheduling-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funiversal-language-service-scheduling-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/universal-language-service-scheduling-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funiversal-language-service-scheduling-coordinator"}]}