{"id":4290138,"url":"https://alion.io/job/universal-logistics-dedicated-customer-service","title":"Dedicated Customer Service","company":{"id":2303602,"name":"Universal Logistics","domain":"universallogistics.com","url":"https://alion.io/company/universallogistics-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":257,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warren, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T23:02:45Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T05:15:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?\nUniversal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. \nUniversal has immediate career opportunities in your area. Apply today to become part of the Universal team!\nUniversal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!\nUniversal Logistics Holdings is a multi-billion dollar logistics provider. We have been in the industry for over 90 years and are proud of our awards and affiliations with industry leaders. Universal celebrates our employees who have company pride and the drive to succeed. Behind our services, technology, and systems stands a talented team that truly delivers results and drives everything we do. Come join the team that made it possible for us to be namedGreat Supply Chain Partner 2020,Top 50 Logistics Company 2020,Top 100 For-Hire Carrier 2020, andGeneral Motors Carrier of the Year for 2021! Learn more at:www.universallogistics.com\nAbout the Role\nWe are seeking a dedicated and detail-oriented Customer Service Representative (CSR) to support daily intermodal operations. This role involves managing work orders, tracking rail and port activity, coordinating appointments, and serving as the main communication link between customers, dispatch teams, and carriers. This position is ideal for someone who thrives in a fast-paced environment, is highly organized, and wants to grow within a leading logistics provider.\nKey Responsibilities:\nWork Order Management\nEnter import, export, and reposition work orders into our Filemaker system.\nUpdate statuses, including PN and APT milestones.\nVerify order details such as rates, accessorial fees, and storage charges.\nSchedule pre-pulls and coordinate appointment times with dispatch.\nAccept freight loads and update customer websites and portals.\nContainer Tracking + Rail & Port Coordination\nTrace container locations across major rail networks (CN, CSX, NS, CP, KCS, BNSF, UP).\nMonitor vessel arrivals and grounding status using port websites.\nUpdate last free day (LFD), earliest return date (ERD), and other time-sensitive data.\nCustomer Communication\nFollow up on deliveries, cut-off times, and container availability.\nCoordinate pick-up numbers, loading times, and delivery schedules with shippers and consignees.\nProvide accurate and timely updates throughout the shipment lifecycle.\nQuoting & Rates\nGenerate customer and carrier quotes, including fuel, chassis, detention, and other accessorial charges.\nVerify freight legality, including weight and Hazmat considerations.\nProblem Solving\nAnalyze and resolve customer or shipment issues proactively.\nWork closely with dispatch, terminal operations, and field teams to ensure smooth service execution.\nWhat We’re Looking For\nStrong communication skills\nComputer proficiency and ability to learn new systems (Filemaker experience a plus)\nHigh attention to detail and ability to multitask\nProblem-solving mindset and customer-first attitude\nLogistics or transportation experience helpful, butwe’re willing to train!\nWhy Join Universal?\nCareer growth with a respected, established logistics leader\nA team-oriented environment with hands-on training\nOpportunity to be part of an award-winning industry leader with nearly a century of 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