{"id":2393136,"url":"https://alion.io/job/universal-logistics-production-support-analyst","title":"Production Support Analyst","company":{"id":2303602,"name":"Universal Logistics","domain":"universallogistics.com","url":"https://alion.io/company/universallogistics-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-12T21:52:53Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T02:07:20Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?\nUniversal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. \nUniversal has immediate career opportunities in your area. Apply today to become part of the Universal team!\nUniversal Logistics Holdings, Inc. (ULH) is a leading asset-light provider of customized transportation and logistics solutions. With operations spanning trucking, intermodal, brokerage, and value-added services, ULH delivers flexible supply chain solutions to customers across North America.\nPosition Overview\nThe Production Support Analyst role provides second and third-line technical and software support for critical production environments.\nKey Responsibilities\nMonitor, troubleshoot, and resolve incidents/service requests in production systems, ensuring minimal disruption to business operations.\nTrain first level support when possible\nAct as point-of-contact for system-related inquiries, escalating issues to development or infrastructure teams when needed.\nPerform data corrections and updates, mitigating potential business risks and ensure operations can continue without interruption.\nPerform deep-dive analysis to identify recurring problems and implement temporary and long-term solutions.\nCreate SQL scripts/stored procedures to update critical data due to software gaps.\nProactively track system health, job processing, and integrations to prevent downtime.\nProvide timely updates to business units, operations teams, and leadership on critical incidents.\nEnsure systems, workflows, and update requests align with ULH’s security, compliance, and data governance requirements.\nCoordinate and perform system upgrades in a test environment. \nQualifications\nEducation & Experience\nBachelor’s degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent work experience).\n2-4 years of experience in production/application support, preferably in logistics, transportation, or supply chain environments.\nTechnical Skills\nFamiliarity with enterprise systems such as TMS (Transportation Management Systems), WMS (Warehouse Management Systems), ERP, or similar platforms.\nTMW Suite TMS knowledge a plus.\nKnowledge of SQL including tables, data queries, stored procedures, views, and SSRS tools.\nStrong knowledge of incident management tools (Freshworks, Jira, or equivalent).\nSoft Skills\nStrong problem-solving skills with the ability to prioritize and shift priorities quickly.\nExcellent communication and collaboration with technical and non-technical stakeholders.\nDetail-oriented with strong documentation and organizational skills.\nAbility to work independently.\nCreate brainstorming groups to collaborate on overcoming obstacles and developing effective action plans.\nWhy Join ULH?\nBe part of a growing, publicly traded logistics company with national reach.\nOpportunity to directly support critical systems that drive transportation, warehousing, and supply chain operations.\nCollaborative environment with career growth and development opportunities.\nCompetitive salary, benefits, and 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