{"id":2079384,"url":"https://alion.io/job/universal-logistics-technical-support-specialist","title":"Technical Support Specialist","company":{"id":2303602,"name":"Universal Logistics","domain":"universallogistics.com","url":"https://alion.io/company/universallogistics-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":123000,"period":"year","method":"role_country_seniority_unknown","sample_n":1646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T09:34:49Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T17:14:08Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?\nUniversal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. \nUniversal has immediate career opportunities in your area. Apply today to become part of the Universal team!\nHours\nFull Time; Days or Evenings and Weekends as Scheduled. This position requires a rotating on call schedule.\nPosition Description\nThis is a technical support position. Its role is to assist in meeting the technical needs of the organization’s user community and providing subject matter support for Universal’s various systems and applications. A majority of this person’s time will be spent troubleshooting over the phone and/or in person.\nScope of Work\nThe IT Support Services Technician is responsible for the day to day customer service support and troubleshooting technical issues for Universal’s user community. This person will contribute to the development of documentation for established processes and procedures that aid in improving the efficiency of meeting users' needs.\nResponsibilities\nDiagnose and resolve software and hardware incidents, including operating system issues and a wide range of other software applications.\nAssist all users with any IT related incidents when called upon.\nTake ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other teams where necessary.\nAccurately document, and update user requests using the IT ticketing system.\nConfigure and deploy IT equipment.\nResolve issues with. and upgrade different types of software and hardware\nTo resolve incidents with printers, copiers and scanners\nProvide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.\nUtilize excellent verbal communication skills to communicate effectively with technical and non-technical coworkers at all levffels in the organization.\nTo be a highly motivated team player with the skills and ability to manage changing priorities.\nTo create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.\nExhibit a flexible approach to working on a rotating basis and provide necessary cover where needed.\nBehavioral Expectations\nCustomer Service - demonstrate the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.\nUnderstand the impact of their work on others.Understand safety policies and actively promote safe practices in the workplace.\nMaintain constructive relationships and demonstrate respect for everyone contacted.\nDeal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.\nAccurately provide and receive information in oral and written communications.\nConsistently provide ideas, opinions, or information in an articulate, professional way.\nActively listen to others and demonstrate understanding of other points of view.\nWillingness and ability to adjust to changing conditions or priorities.\nTake the initiative to identify and act on problems and lead by example.\nConsistently make decisions that resolve problems.\nQualifications and Skills\nOrganized, thorough, and has great attention to detail\nIntermediate-Advanced knowledge of the Microsoft Office Suite\nHigh level of analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems\nEffective oral, electronic and written communication with all levels of the organization using top notch customer service.\nDoes well with minimal \"hands on\" training and can pickup new skills quickly and can \"take the ball and run with it\"\nAbility to multi-task and can handle frequent interruptions\nCan consistently follow protocol and instructions\nCan work independently with little management direction\nDocument process, procedures, and results\nFast and accurate keyboarding skills\nPassionate, optimistic, and has internal inspiration to get things done\nPreferred Experience\n1-2 years in IT or Business Systems","description_format":"text","description_chars":4650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Logistics","Supply 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