{"id":2049542,"url":"https://alion.io/job/universal-store-customer-experience-team-member","title":"Customer Experience Team Member","company":{"id":3012460,"name":"Universal Store","domain":"universalstore.com","url":"https://alion.io/company/universalstore","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":43},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T14:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T18:30:14Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Universal Store\nFrom our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.\nToday, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.\nNo matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.\n\nThe Opportunity\nThis is an exciting opportunity to join our Customer Experience team on a casual basis, playing a key role in delivering genuine, end-to-end service across our retail and online channels. Supporting both customers and internal teams, you’ll be at the heart of ensuring every interaction reflects our commitment to going above and beyond.\nIn this role, you’ll work closely with our Customer Experience, Retail, and Digital teams to resolve enquiries, manage returns and escalations, and continuously improve how we deliver service. You’ll also contribute to initiatives that enhance the customer journey by identifying opportunities to streamline processes and bridge the gap between our in-store and online experiences.\nKey responsibilities include:\nDelivering exceptional customer service across multiple channels, ensuring every interaction is handled with care and professionalism\nSupporting the management of returns, refunds, and customer enquiries, including investigations and resolutions\nAssisting retail store teams with customer service queries and escalations\nMaintaining accurate records of customer interactions, returns, and delivery investigations\nUpholding security and fraud management processes\nCollaborating with Digital and Marketing teams to improve customer visibility and experience\nIdentifying opportunities to improve processes, automate tasks, and enhance service delivery\nUsing insights and customer feedback to suggest improvements that drive customer satisfaction and operational efficiency\nContributing to a culture of high customer service standards by leading through example\nWhat we’re Looking For\nWe’re looking for a customer-focused and solutions driven individual who is passionate about delivering exceptional service. You thrive in a fast-paced environment, enjoy problem solving, and take pride in creating positive outcomes for customers and teams alike. \nYou’ll bring:\nExperience in customer service, retail and/or eCommerce environments\nA strong customer-first mindset with the ability to build rapport and handle a variety of customer interactions\nExcellent communication and interpersonal skills\nStrong attention to detail and accuracy when managing customer records and processes\nProven problem-solving skills with the ability to think laterally and make sound decisions\nConfidence using systems and technology to manage customer interactions and workflows\nThe ability to work both autonomously and as part of a collaborative team\nA proactive approach, with a drive to continuously improve processes and the customer experience\nHigh level of accountability and a results-focused mindset\nWhat We Offer\nA vibrant, collaborative workplace culture with a supportive and growth driven leadership team\nExclusive staff discounts across our brands, plus access to partner deals and offers through Flare\nFree on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm \nLearning & Development opportunities - Grow your career with us! \nHybrid working arrangements with flexibility to work from home \nSalary sacrificing and novated leasing options\nPaid parental leave\nWellbeing support through Sonder and regular wellness initiatives\nRegular social events and team activities\nOur Values\nCare for Everyone\nHere to Help\nMake it Work\nBetter Than Good\nContribute\nReady to take the next step?\nApply now with your resume and cover letter (optional) showcasing your interest and experience!","description_format":"text","description_chars":4586,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Apparel & Fashion Brands","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-07T21:10:55Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.46,"p_room":0.45,"age_days":31,"expected_fill_days":20,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/universal-store-customer-experience-team-member","json_url":"https://alion.io/job/universal-store-customer-experience-team-member.json","meta":{"generated_at":"2026-10-12T21:41:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3012460},"rest":"https://alion.io/mcp/rest/get_company?id=3012460"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funiversal-store-customer-experience-team-member"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funiversal-store-customer-experience-team-member"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funiversal-store-customer-experience-team-member"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/universal-store-customer-experience-team-member\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funiversal-store-customer-experience-team-member"}]}