{"id":1103177,"url":"https://alion.io/job/university-of-nevada-public-service-intern-1-information-technology-r0153531","title":"Public Service Intern 1, Information Technology [R0153531]","company":{"id":47878,"name":"University of Nevada","domain":"unlv.edu","url":"https://alion.io/company/oasis-unlv","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":52000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":90},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OCR","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-23T23:42:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:\n Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process. \nRequired attachments are listed below on the posting. Your application will not be considered without the required attachments. \nPlease note that applications must be submitted prior to the close of the recruitment.\nOnce a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or .\nJob Description\nThe University of Nevada, Las Vegas invites applications for Public Service Intern 1, Information Technology [R0153531].\nROLE of the POSITION\nUnder general supervision, Public Service Interns receive training and complete a variety of assignments in staff activities directly relating to their major course of study in order to enhance their academic training.\nThis role provides Help Desk support, offering a range of assistance to customers with technical needs and usage.\nWhile the position operates within a technology support environment, the core duties extend beyond technical troubleshooting and encompass service operations, administrative coordination, and organizational support functions that directly support academic pathways in Business, Management, Public Administration, Operations, Communications, and Information Systems.\nDuties include:\nUnder general supervision, assist with routine troubleshooting of hardware, software, and account-related issues for faculty, staff, and students through phone, ticketing system, and in-person support. Apply established procedures to diagnose and resolve common technology concerns while developing technical and customer support skills.\nReview incoming IT service requests, document issues accurately, and route or resolve tickets in accordance with established guidelines. Follow up with customers to provide updates and ensure issues are addressed in a timely and professional manner.\nAssist in orienting and guiding Student Help Desk workers on standard operating procedures, ticket documentation practices, and the use of service tools. Reinforce effective communication techniques and consistent service standards under the direction of supervisory staff.\nSupport student field workers by demonstrating established procedures for resolving common on-site technical issues. Share knowledge of hardware, software, and troubleshooting processes while modeling professional interaction with campus customers.\nAssist in maintaining and updating Student Help Desk schedules and operational coverage plans to help ensure consistent service availability. Provide administrative support related to staffing coordination and service continuity.\nGain practical experience by assisting with more complex or high-priority service requests under guidance from professional staff. Participate in both desk and field activities to broaden understanding of campus technology services, public service operations, and problem resolution processes.\nINFORMATIONAL NOTES:\nEmployment is not to exceed six months from the date of graduation.\nPROFILE of the OFFICE OF INFORMATION TECHNOLOGY\nWith a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.\nAs a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success.\nApplicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.\nMINIMUM QUALIFICATIONS\nEDUCATION AND EXPERIENCE: Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university.\nKNOWLEDGE, SKILLS AND ABILITIES (required at time of application): General knowledge of: principles and practices of the professional occupation of interest [IT Help Desk Support]. Ability to: compose reports of work activities.\nBACKGROUND SCREENNING\nEmployment is contingent upon the successful completion of a pre-employment background screening.\nPREFERRED QUALIFICATIONS\nPrior customer service experience in a technical or service-oriented environment\nPrevious IT Help Desk or user support experience in a high-volume setting\nStrong written and verbal communication skills, with the ability to explain technical concepts to non-technical users\nStrong organizational skills, with the ability to plan, prioritize, and manage multiple tasks effectively\nExperience serving as a lead worker, mentor, or trainer to peers or less-experienced staff\nExperience working in a higher education environment\nCommitment to collaboration, respect for others, and high-quality customer service\nCOMMITMENT to DIVERSITY and CAMPUS VALUES\nA successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.\nSALARY\nGrade 27 Step 1, salary $46,207.44 prorated to reflect 30-hour work weeks is $34,655.58 .\nIn accordance with Nevada Administrative Code (NAC) 284.170, initial appointments to classified positions typically begin at Step 1 of the assigned grade. A \"Step\" refers to the specific rate of pay within a grade, as determined by the Division of Human Resources.\nThis is a 0.75 FTE position scheduled to work 30 hours per week. Eligibility for a merit salary increase is based on completion of one year of full-time-equivalent service. Accordingly, an employee who remains at 0.75 FTE will generally reach the required service threshold after approximately 16 months rather than 12 months. Merit increases remain subject to satisfactory performance and the rules governing pay progression.\nBENEFITS OF WORKING AT UNLV\nCompetitive total rewards package including:\nPaid time off, sick leave, and holidays: Annual and sick leave accrue on a prorated basis according to the employee’s hours in paid status. At 0.75 FTE, leave is generally earned at 75 percent of the applicable full-time accrual rate.\nExcellent health insurance including medical, dental and vision\nComprehensive retirement plans and voluntary benefits programs\nNo state income tax\nTuition discounts at Nevada System of Higher Education (NSHE) schools\nTuition discounts for spouses, domestic partners, and dependents\nPERKS & PROGRAMS\nEmployee recognition and appreciation programs\nUNLV athletics ticket discounts\nStatewide employee purchase program discounts\nRebelCard discounts on and off campus\nWellness programming for all UNLV faculty and staff at no cost\nOpportunity for career advancements to leadership roles\nConnect with colleagues with shared interests\nPersonal and professional development opportunities\nA comprehensive onboarding program, Rebels: Onboard\nSupport and resources available for veteran applicants - contact  visit our Veterans Webpage.\nHOW TO APPLY\nTHIS RECRUITMENT MAY CLOSE PRIOR TO THE ANNOUNCED CLOSING DATE BELOW BASED ON VOLUME OF APPLICATIONS RECEIVED.\nSubmit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran’s status.\nAttach ALL documents in the CV/Resume attachment section when applying.\nApplicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based. The resume must have a detailed description of the major duties that you performed as a part of each job; applicants must demonstrate that they qualify for this position. Education (including High School) and experience must be clearly documented. Your application will NOT be moved forward if your application is incomplete.\nThis recruitment will close at midnight (Pacific Standard Time) on Monday, October 5, 2026.\nApplications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.\nVeterans are encouraged to apply. UNLV values the skills of those who have served. Learn more at Veterans Webpage or contact  support.\nFor assistance with the application process, please review instructions onHow to Apply . For further assistance, contact UNLV IT Human Resources at (702) 895-1806  and include the job requisition number in your email subject line.\nSPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES\nCurrent UNLV and Nevada System of Higher Education (NSHE) employees must apply through Workday. Type Find Jobs in the Workday search bar or access the page directly here: JOB HUB\nSearch for this position using the job requisition numberR0153531.\nTo ensure your application is processed correctly, current UNLV and NSHE employees should apply internally through Workday. If you submit an application through the external careers site, you will be asked to reapply as an internal application, which may delay your application.\nPROFILE of the UNIVERSITY\nFounded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.\nHere at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.\nFor more information, visit us on line at: http://www.unlv.edu\nEEO/AA STATEMENT\nThe University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). 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