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Must be professional, compassionate, detail-oriented, have exceptional phone skills, strong communication and customer service skills and be able to handle a very fast-paced environment.\nEssential Job Functions:\nPromptly answer the telephone using positive and clear communication\nRegister patient; obtain and enter accurate demographic information into computer system (address, telephone number, name of insurance and verification of health insurance)\nWork closely with billing team for insurance eligibility, and insurance referral requirements\nSchedule appointment - triage patient problem and schedule with appropriate UOI physician\nReview appointment date, time, location, and provider name with caller\nPrepare patient for appointment-what to bring, location, etc. (including insurance card, medications, office visit fee, parking, etc.)\nRemind caller of cancellation/no-show policy\nAnswer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization\nEfficient use of Athena EMR for appointment scheduling as well as sending messages to providers and coworkers\nCollaborate and develop strong professional relationships with the Administrative Assistant team members\nAdditional duties as assigned by the Manager to meet department needs\nRequirements:\nHigh school graduate with demonstrated maturity to deal with confidential information\nMust be able to work the hours needed in the Patient Access Center department, including occasional Saturday hours.\nAbility to communicate effectively on the telephone\nAbility to handle a \"call center\" environment: work quickly and multi-task\nAbility to handle confidential and sensitive information\nAbility to exercise good telephone manners to handle calls appropriately\nAbility to demonstrate compassion and sensitivity to caller\nAbility to demonstrate good customer service\nAbility to work in a team-oriented environment\nVery familiar with computer functions and Microsoft programs\nAbility to type quickly and accurately while speaking on the phone\nPertinent job-related experience such as medical office receptionists and medical assistants with familiarity to medical terminology, but willing to train a strong candidate\nProfessional, pleasant, cheerful, and neat appearance required\nEthical and positive work principles\nAbility to speak Spanish and/or Portuguese a plus\nMust be able to travel to all sites if/when necessary.","description_format":"text","description_chars":2820,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Higher Education","Sports 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