Account Manager - Brazil

About the job

Great opportunity for an experienced Senior / Team Lead from the payments industry to join an international, fast-growing fintech company to become a key person in the region, responsible for handling merchant and customer relations operations in Brazil acting as part of the global Account Management team.

What You’ll Do

• Handling effectively the incoming leads, demonstrating technical selling skills and product knowledge, delivering effective presentations to potential and existing merchants
• Relationship Management: establishing productive, professional relationships with merchants and leveraging those relationships to drive the best possible merchant experience
• Commercial/Portfolio Growth: By focusing on meeting merchant needs, achieve strategic and financial targets for assigned merchant accounts
• Feedback: Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to relevant functions
• Coordinating the upscaling of the operations related to the Customer Success Department for the Brazil office, liaising with departments/teams involved in the delivery of our services.

Who You Are

• Driven - we need real self-starters; team members who thrive when the solution is unclear or the hill that needs to be climbed is vertical
• Passionate - love what you do every day and have the ferocity to get things right - even if the decision is the tough one
• Commercial Acumen - bring common sense to what sometimes appear complex dilemmas and focus on driving mutual growth for both Unlimit and your merchants
• Simplicity - is key in what we do - guiding your merchants through decisions in a simple way
• Data - be good with data analysis but more importantly know how to tell the data story
• Planning - prioritize and plan what you need to do so to meet moving challenging deadlines

Requirements

• Minimum 3 years of experience in key account management, customer support, sales, or business development in the payments/card acquiring industry. Senior or team lead experience would be considered of great advantage.
• University degree or equivalent in Economics, Business Administration, or relevant field of study
• Exceptional interpersonal skills and the ability to develop strong working relationships at all levels of management
• Ability to work independently, find solutions to complex challenges, possess strong organizational, ability to multitask and time management skills
• Proficient English is a must, Spanish is a plus

We offer

• Attractive remuneration package (base salary + commission)
• Full-time employment, vacation, sick, and paid holidays
• Modern workplace with all necessary equipment
• A team of top international professionals to learn from
• Multicultural working environment