{"id":2614359,"url":"https://alion.io/job/unlimit-it-support-engineer-1st2nd-line","title":"IT Support Engineer (1st/2nd line)","company":{"id":5441,"name":"Unlimit","domain":"unlimit.com","url":"https://alion.io/company/unlimit","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":87,"open_postings":19,"ghost_share":0,"stale_share":0.316,"repost_share":0,"time_to_fill_p50_days":103,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Gmail","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-04-06T15:00:01Z","employer_posted_date":"2026-04-06","last_verified_at":"2026-10-18T22:18:20Z","board_verified":true,"closed_at":null,"days_open":195,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":195},"description":"Responsibilities:\nBe the First Responder: Serve as the primary point of contact for all incoming IT support requests via our ticketing system, email, chat channels, or walk-ups, for all our employees.\n\nTriage & Troubleshoot: Diagnose and resolve hardware, software, and basic network issues. Know when to fix it on the spot and when to escalate complex issues to the Tier 2/System Administration team.\n\nManage the User Lifecycle: Execute onboarding and offboarding processes. Create accounts in Active Directory/Google Workspace/MFA, configure workstations, and set up secure access.\n\nDeploy & Maintain Hardware: Prepare, image, and deploy both Windows and Apple-based devices. Help procure and maintain office tech, including monitors, docking stations, conference room AV equipment, office cable management.\n\nSupport Equipment Procurement: Help with local hardware/software vendor communication, coordination and procurement.\nOffice Access: Maintain and support our office access systems used by employees and visitors.\nServer Room: Help maintain our local and relatively basic server room, including the systems which reside there.\nEducate, Document & Automate: Write clear, simple \"How-To\" guides for our internal knowledge base to help users solve common problems on their own. Support the automation process for recurring tasks.\n\nRelevant experience\nThe Essentials: 3+ years of experiencein an IT Helpdesk or customer-facing technical support role.\nCustomer-First Mindset: You possess excellent communication skills, and the patience to explain technical concepts to non-technical staff.\n\nCore Tech Experience: Strong hands-on experience troubleshooting and administration of Windows, MacOS, Google suite, MS Office and related tools. Experience with AI-assisted automation.\n\nAdmin Basics: Familiarity with user, group and policies management in Active Directory and Google Admin console.\n\nHardware Fundamentals: A strong understanding of laptop hardware, peripherals, and basic network concepts (Wi-Fi, VPNs, IP addresses).\n\nBonus Points:\nExperience with working in as well as administration of IT Service Management tools like ManageEngine and Atlassian Jira.\nBasic familiarity with running PowerShell commands and scripting.\n\nExperience supporting Google Workspace (Gmail, Drive) in a corporate setting.\n\nFamiliarity and basic understanding of ITIL\nRelevant IT certifications.","description_format":"text","description_chars":2385,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance","Payment Processing & Gateways","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-10-15T11:46:45Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.597,"p_room":0.36,"age_days":193,"expected_fill_days":103,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/unlimit-it-support-engineer-1st2nd-line","json_url":"https://alion.io/job/unlimit-it-support-engineer-1st2nd-line.json","meta":{"generated_at":"2026-10-19T01:22:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":662,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5441},"rest":"https://alion.io/mcp/rest/get_company?id=5441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funlimit-it-support-engineer-1st2nd-line"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funlimit-it-support-engineer-1st2nd-line"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funlimit-it-support-engineer-1st2nd-line"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unlimit-it-support-engineer-1st2nd-line\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funlimit-it-support-engineer-1st2nd-line"}]}