{"id":4258152,"url":"https://alion.io/job/unlimit-it-support-engineer-hong-kong","title":"IT Support Engineer (Hong Kong)","company":{"id":5441,"name":"Unlimit","domain":"unlimit.com","url":"https://alion.io/company/unlimit","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Office","optional":true},{"name":"PowerShell","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-11-13T09:46:40Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T09:25:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Responsibilities:\nOwn IT in the Region: Act as the sole on-site IT engineer for our Hong Kong office and the go-to IT contact for all employees across APAC. You'll work closely with the global IT team, but day-to-day decisions in the region are yours.\nBe the First Responder: Serve as the primary point of contact for all incoming IT support requests from APAC employees via our ticketing system, email, chat channels, or walk-ups. Provide remote support to colleagues in other APAC locations.\nTriage & Troubleshoot: Diagnose and resolve hardware, software, and basic network issues independently. Know when to fix it on the spot and when to escalate complex issues to the global System Administration team, often across time zones.\nManage the User Lifecycle: Execute onboarding and offboarding processes for APAC staff. Create accounts in Active Directory/Google Workspace/MFA, configure workstations, and set up secure access.\nDeploy & Maintain Hardware: Prepare, image, and deploy both Windows and Apple-based devices, including shipping and remote setup for employees outside Hong Kong. Help procure and maintain office tech, including monitors, docking stations, conference room AV equipment, and office cable management.\nManage Local Vendors: Own communication, coordination, and procurement with hardware, software, ISP, and facilities-related IT vendors across the region.\nOffice Access: Maintain and support our office access systems used by employees and visitors.\nOffice Infrastructure: Maintain the local network and server/communications room, including the systems which reside there.\nEducate, Document & Automate: Write clear, simple \"How-To\" guides for our internal knowledge base (in English) to help users solve common problems on their own. Support the automation of recurring tasks.\nRelevant experience:\nThe Essentials: 4+ years of experience in an IT Helpdesk or customer-facing technical support role.Independent Operator: Proven ability to work autonomously with minimal supervision. Experience as the sole IT person supporting an office is highly desirable.\n\nLanguages: Fluent English and Cantonese are required. Mandarin is a strong plus.\nCustomer-First Mindset: Excellent communication skills and the patience to explain technical concepts to non-technical staff in a multicultural environment.\nCore Tech Experience: Strong hands-on experience troubleshooting and administering Windows, macOS, Google Workspace, MS Office, and related tools. Experience with AI-assisted automation.\nAdmin Basics: Familiarity with user, group, and policy management in Active Directory and Google Admin console.\nHardware & Network Fundamentals: A strong understanding of laptop hardware, peripherals, and network concepts (Wi-Fi, VPNs, IP addressing, basic switching).\nBonus Points:\nExperience supporting users across multiple countries or time zones in APAC.\nExperience working in and administering IT Service Management tools like ManageEngine and Atlassian Jira.Basic familiarity with PowerShell and scripting.\n\nFamiliarity with ITIL.\nRelevant IT certifications.","description_format":"text","description_chars":3073,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Hong Kong","iso":"HK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Financial Software & Embedded Finance","Payment Processing & Gateways","Currency Exchange & FX Payments"],"lifecycle":[{"event":"open","at":"2026-11-13T14:24:07Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":95,"reasons":["conf:5","stale_co","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/unlimit-it-support-engineer-hong-kong","json_url":"https://alion.io/job/unlimit-it-support-engineer-hong-kong.json","meta":{"generated_at":"2026-11-15T19:39:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13461,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5441},"rest":"https://alion.io/mcp/rest/get_company?id=5441"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funlimit-it-support-engineer-hong-kong"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funlimit-it-support-engineer-hong-kong"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funlimit-it-support-engineer-hong-kong"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unlimit-it-support-engineer-hong-kong\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funlimit-it-support-engineer-hong-kong"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4258152}},{"tool":"search_jobs","arguments":{"company":"unlimit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4258152},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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