{"id":1434630,"url":"https://alion.io/job/unlockhealthnow-client-experience-manager","title":"Client Experience Manager","company":{"id":5476,"name":"Unlock Health","domain":"unlockhealthnow.com","url":"https://alion.io/company/unlockhealthnow","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","Nashville, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":132000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1566},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T22:40:28Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T23:17:21Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Who You Are\nAs an Account Manager (Client Experience Manager), you are the driving force behind our day-to-day client relationships and delivery across a portfolio of healthcare accounts. In this role, you’ll lead web development, redesigns, optimizations, integrations, content enhancements, and ongoing maintenance-serving as the central bridge connecting our clients with strategy, creative, UX, content, analytics, project management, and technology teams. You are a natural translator who turns complex business and marketing goals into clear priorities and high-impact digital solutions.\nAs a trusted advisor in this role, you are the anchor for expanding our client partnerships. You’ll guide healthcare leaders in tying their digital ecosystems into larger, cohesive marketing efforts-leveraging your strategic sharp-mindedness to uncover growth opportunities that elevate patient acquisition, deepen engagement, and drive long-term brand success.\nMust be available and willing to travel for in-person collaboration and client meetings as needed.\nWhat You’ll Do:\nOwn day-to-day client relationships across a portfolio accounts, building trust and developing a strong understanding of each client’s organization, priorities, and healthcare market.\nTranslate client business and marketing objectives into clear briefs, scopes, requirements, priorities, and strategic recommendations for cross-functional delivery teams.\nPartner closely with project management, strategy, creative, content, UX/UI, analytics, SEO, media, and engineering teams to establish timelines, manage dependencies, and deliver high-quality work.\nLead website builds, redesigns, enhancements, integrations, migrations, and optimization initiatives from discovery and requirements gathering through launch and post-launch support, ensuring consistent quality and follow-through.\nMaintain visibility into scope, budgets, utilization, revenue, and forecasting; partner with senior leaders to protect account health and address delivery or financial risks early.\nMonitor client satisfaction and engagement health, respond to client needs with empathy, communicate status and tradeoffs clearly, and proactively resolve issues that could affect delivery or the relationship.\nDevelop account strategies and identify organic growth opportunities that connect clients’ web priorities to broader integrated marketing objectives; support proposals, scopes, and account plans that expand the partnership.\nWhat You Bring:\nBachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.\n3+ years of client services, account management, digital project leadership, or related agency or consulting experience.\nDemonstrated experience leading client-facing website development, redesign, migration, optimization, or ongoing maintenance engagements from intake through delivery.\nWorking knowledge of digital delivery concepts, including CMS platforms, technical integrations, UX/UI, content workflows, analytics, SEO, accessibility, quality assurance, and web performance.\nExperience coordinating multidisciplinary teams and translating between client stakeholders, marketers, strategists, designers, developers, and project managers.\nStrong client communication, presentation, and problem-solving skills, with the ability to set expectations, navigate ambiguity, manage competing priorities, and influence decisions.\nExperience managing scopes, budgets, timelines, account health, and growth opportunities; healthcare marketing or health system experience is preferred.\nPerks and Benefits\nCompetitive Salary\nHealth, dental, and vision benefit packages to fit a range of lifestyles\nLife, short- and long-term disability insurance paid 100% by the company\nFSA and HSA options\n401(k) with a generous company match program\nFlexible paid time off (unlimited)\nPaid Parental Leave\nEmployee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)\nEmployee Referral Program\nAbout Us:\nUnlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.\nEquality Opportunity Employer Statement\nUnlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. 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