{"id":4272086,"url":"https://alion.io/job/untuckit-crm-specialist","title":"CRM Specialist","company":{"id":5044,"name":"UNTUCKit","domain":"untuckit.com","url":"https://alion.io/company/untuckit","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-13T18:09:14Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T18:09:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"CRM Specialist\nAbout the role\nThe CRM Specialist oversees UNTUCKit's email and SMS programs, approving the work executed by the CRM Coordinator, and turns customer data into segments, campaigns and reporting. You will join the Performance Marketing team and work cross-functionally with Merchandising, Creative Marketing and Finance to keep customers engaged, win back lapsing buyers and show how CRM is performing against its goals.\nWhat you'll do\nOversee email and SMS execution. Review and approve the email and SMS campaigns and automated journeys built and sent by the CRM Coordinator, making sure they are accurate, on brief and in line with the promotional calendar.\nLead cross-functional segmentation. Design and create audience segments with partner teams for lifecycle, product, promotional and retention needs, and keep segment logic and naming clean and documented.\nReport on all CRM objectives. Track and report on campaign and journey performance, list growth, engagement and attributed revenue, and turn the results into clear insights and next-step recommendations.\nExecute cross-functional CRM initiatives. Run programs such as reactivation campaigns and lapsing buyer activations, coordinating with Merchandising, Creative Marketing, Finance and Retail.\nSupport customer service and voice of the customer reporting. Help build and maintain reporting that brings customer service and customer feedback trends into CRM and broader business decisions.\nRequirements\nWhat you'll bring\n3 to 5 years of hands-on experience in lifecycle, email and SMS marketing, ideally in retail or ecommerce.\nExperience running campaigns and automated journeys in an ESP from build through send.\nStrong segmentation skills, including building audiences from purchase, engagement and product data.\nComfort with performance reporting: you can pull results, spot trends and explain what they mean to non-analysts.\nA detail-oriented approach to QA, deadlines and a busy promotional calendar, including peak Holiday periods.\nClear communication and the ability to work with teams across Merchandising, Creative Marketing, Finance and Customer Service.\nYou are a self-starter who is curious, digs into the deeper meaning behind trends and brings creative ideas for solutions to test.\nYou are highly collaborative, get along well with others, step up to lead when needed and pitch in as part of the village when the team needs it.\nNice to have\nExperience with Attentive is preferred, but not required. If you have used another ESP, we will teach you the rest.\nExperience with reactivation, win-back or lapsing customer programs.\nFamiliarity with customer service or voice of the customer data, such as ticket themes, reviews and survey feedback.\nWorking knowledge of Excel or Google Sheets, a BI tool or SQL for reporting.\nSalary range: $90,000-100,000\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nTraining & Development\nWork From Home\nFree Food & Snacks\nWellness Resources\nEmployee Discount","description_format":"text","description_chars":3176,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-11-13T18:09:14Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T18:58:56Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/untuckit-crm-specialist","json_url":"https://alion.io/job/untuckit-crm-specialist.json","meta":{"generated_at":"2026-11-13T18:58:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37916,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5044},"rest":"https://alion.io/mcp/rest/get_company?id=5044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funtuckit-crm-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funtuckit-crm-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funtuckit-crm-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/untuckit-crm-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funtuckit-crm-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4272086}},{"tool":"search_jobs","arguments":{"company":"untuckit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4272086},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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