Claims Coordinator

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Working Pattern: Hybrid, 3 days in 2 WFH

Starting salary £25,500

At Unum, we're here to help people when they need us most. As a Claims Coordinator within our Dental and Health Claims team, you'll play an important part in delivering excellent service to our customers, ensuring claims are assessed fairly, accurately and efficiently from submission through to settlement.

What will you bring?

We are seeking both a permanent Claims Coordinator and a 12 month FTC Secondment. You can be considered for both of these opporunities

This is a fantastic opportunity for someone who enjoys helping people, has strong attention to detail, and thrives in a fast-paced environment. Whether you have previous claims experience or come from a customer service background, we'll provide the training and support you need to succeed.

As a Claims Coordinator, you'll be responsible for managing a portfolio of dental and health claims, ensuring each claim is handled professionally and in line with policy terms and conditions.

You Will:

• Assess and manage claims from initial submission through to settlement.
• Communicate with customers through a variety of channels, delivering a high standard of service at every interaction.
• Review claim information and make fair, accurate decisions based on policy terms and conditions.
• Clearly explain claim outcomes and policy coverage to customers.
• Agree claim settlements within your authority levels and escalate where appropriate.
• Ensure all claims are handled in line with regulatory, compliance and quality standards.
• Work collaboratively with colleagues to achieve team and operational objectives.
• Maintain accurate records and contribute to continuous improvement within the team.

What are we looking for?

We're looking for someone who enjoys delivering a great customer experience and has a strong eye for detail.

You'll ideally hav e:

• Experience in a customer service, administration or claims environment.
• Strong written and verbal communication skills.
• Good attention to detail and the ability to make informed decisions.
• A positive, team-focused approach.
• Confidence using Microsoft Office applications, including Word and Excel.
• GCSEs (or equivalent) in Maths and English, or relevant practical experience.

Most importantly, we're looking for someone who is eager to learn, takes pride in delivering quality work, and is passionate about helping customers.

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to[email protected].

We are proud to be a Disability Confident Employer.

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