{"id":1175643,"url":"https://alion.io/job/unum-group-claims-coordinator-3","title":"Claims Coordinator","company":{"id":15383,"name":"Unum Group","domain":"unumgroup.com","url":"https://alion.io/company/unumnews","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Basingstoke, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":133},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T11:40:44Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T10:56:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Posting End Date: October 08Who are we?\nWe’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.\nThe role\nWhat will you be doing?\nLocation: BasingstokeWorking Pattern: Hybrid, 3 days in 2 WFH\nStarting salary £25,500\nAt Unum, we're here to help people when they need us most. As a Claims Coordinator within our Dental and Health Claims team, you'll play an important part in delivering excellent service to our customers, ensuring claims are assessed fairly, accurately and efficiently from submission through to settlement.\nWhat will you bring?\nWe are seeking both a permanent Claims Coordinator and a 12 month FTC Secondment. You can be considered for both of these opporunities\nThis is a fantastic opportunity for someone who enjoys helping people, has strong attention to detail, and thrives in a fast-paced environment. Whether you have previous claims experience or come from a customer service background, we'll provide the training and support you need to succeed.\nAs a Claims Coordinator, you'll be responsible for managing a portfolio of dental and health claims, ensuring each claim is handled professionally and in line with policy terms and conditions.\nYou Will:\nAssess and manage claims from initial submission through to settlement.\nCommunicate with customers through a variety of channels, delivering a high standard of service at every interaction.\nReview claim information and make fair, accurate decisions based on policy terms and conditions.\nClearly explain claim outcomes and policy coverage to customers.\nAgree claim settlements within your authority levels and escalate where appropriate.\nEnsure all claims are handled in line with regulatory, compliance and quality standards.\nWork collaboratively with colleagues to achieve team and operational objectives.\nMaintain accurate records and contribute to continuous improvement within the team.\nWhat are we looking for?\nWe're looking for someone who enjoys delivering a great customer experience and has a strong eye for detail.\nYou'll ideally hav e:\nExperience in a customer service, administration or claims environment.\nStrong written and verbal communication skills.\nGood attention to detail and the ability to make informed decisions.\nA positive, team-focused approach.\nConfidence using Microsoft Office applications, including Word and Excel.\nGCSEs (or equivalent) in Maths and English, or relevant practical experience.\nMost importantly, we're looking for someone who is eager to learn, takes pride in delivering quality work, and is passionate about helping customers.\nWhy join us?\nAt Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.\nAs a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.\nIf you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.\nIf you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request .\nWe are proud to be a Disability Confident Employer.\nCompany:\nUnum UK","description_format":"text","description_chars":3420,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance"],"lifecycle":[{"event":"open","at":"2026-09-24T11:40:44Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:6","win:early"],"computed_at":"2026-09-24T18:33:39Z"},"pay":null,"html_url":"https://alion.io/job/unum-group-claims-coordinator-3","json_url":"https://alion.io/job/unum-group-claims-coordinator-3.json","meta":{"generated_at":"2026-09-24T18:33:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}