Deskside Infrastructure Engineer

Our Story

Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

This is a great opportunity for someone who enjoys solving technical problems, improving user experiences, and working across a broad range of infrastructure and end-user technologies.

The Role

• Provide Level 2 support for desktop, endpoint, and workplace technology platforms.
• Support Windows-based infrastructure, user devices, software deployment, and enterprise applications.
• Monitor system performance, availability, and operational health across supported environments.
• Support security initiatives including patching, vulnerability remediation, access management, and compliance activities.
• Develop and maintain automation, operational procedures, knowledge articles, and technical documentation.
• Participate in incident, problem, and change management processes to ensure service reliability.
• Collaborate with infrastructure, security, and application teams to resolve issues and deliver technology improvements.

What You Offer

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• 2+ years of experience supporting desktop, endpoint, infrastructure, or workplace technologies.
• Experience supporting Windows environments and enterprise applications.
• Knowledge of endpoint management, software deployment, patching, and device lifecycle management.
• Experience using monitoring, ticketing, and service management tools.
• Familiarity with scripting or automation tools such as PowerShell, Bash, or similar technologies.
• Strong troubleshooting and problem-solving skills with the ability to resolve technical issues independently.
• Excellent communication skills and a customer-focused approach to support.

#LI-Hybrid

What We Offer

Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptiveleave, reward programs, and an opportunity to engage with charity and community activities.

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