{"id":2393452,"url":"https://alion.io/job/unum-group-representative-broker-compensation","title":"Representative, Broker Compensation","company":{"id":15383,"name":"Unum Group","domain":"unumgroup.com","url":"https://alion.io/company/unumnews","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":13,"ghost_share":0,"stale_share":0.385,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-30T05:48:23Z"}},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chattanooga, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":131000,"period":"year","method":"role_country_seniority_unknown","sample_n":9345},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T21:54:47Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-30T21:24:54Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Job Posting End Date: October 30When you join the team at Unum, you become part of an organization committed to helping you thrive.\nHere, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:\nAward-winning culture\n\nInclusion and diversity as a priority\n\nPerformance Based Incentive Plans\n\nCompetitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability\n\nGenerous PTO (including paid time to volunteer!)\n\nUp to 9.5% 401(k) employer contribution\n\nMental health support\n\nCareer advancement opportunities\n\nStudent loan repayment options\n\nTuition reimbursement\n\nFlexible work environments\n\n*All the benefits listed above are subject to the terms of their individual Plans.\nAnd that’s just the beginning…\nWith 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!\nGeneral Summary:\nThis is commonly the first level of a four-level career path. This advanced front-line service professional role is accountable for service execution of complex compensation tasks as well as critical customer relationship management. This is the point of contact for broker commissions and regulatory and compliance inquiries, which directly influence broker relations with the Company. Resolution of complex inquiries will require advanced critical thinking skills and knowledge across all products, services, and platforms. This role will provide highly responsive service to brokers and field/home office partners to achieve common goals/objectives including enriching broker relationships and servicing new and existing business. Services provided will cover any broker inquiry type for every line of Unum business (contracting through payment of commissions). Communication will be facilitated through different mediums (telephone, email, written correspondence). The incumbent will retain ownership of coordinating communication back to the customer or broker until the issue is resolved.Principal Duties and Responsibilities\nEngage in education to continually deepen a broad knowledge base of regulatory and compliance requirements and broker compensation programs across all lines of business\nResponses to inquiries could include, but are not limited to, the below. Resolution will be reached independently. Researching and resolving broker compensation issues\nBroker licensing, appointing, and contracting requirements\nRegulatory and compliance guidelines\n\nWill partner with other business areas to reach specific case resolution and prevent future service issues. \nThis individual will play a key role in owning regional or office level relationships with Unum sales teams.\nEducate internal and external partners on Broker Compensation practices to equip them with the tools needed for future inquiries.\nProvide clear, concise, and timely communications back to your customers and/or internal partners\nServe as a designated resource to provide the highest quality of service for select brokers as well as key internal partners\nAnticipate and deliver on the broker/customer’s needs.\nUtilize critical thinking to analyze the root cause of an issue and attain full resolution.\nHelp identify and drive change initiatives to improve workflows and enhance customer service.\nProvide support to the leadership team on high profile customers and escalated issues\nCollaborate towards meeting team goals that impact the success of departmental objectives\nMay perform other duties as assigned, including special projects/initiatives\nJob Specifications\nBachelor’s degree preferred or equivalent, relevant experience required\nCustomer service professional with experience required\nStrong understanding of the marketplace, value of brokers, and challenges of plan administrators\nProven success in demonstrating creative problem solving by being a strategic/forward thinker, as well as operating as a consultative partner.\nAbility to examine and make effective decisions with minimal support\nDevelop, and strengthen relationships with brokers, field/home office partners, and plan administrators while exemplifying the highest degree of professionalism\nOperate and deliver high quality results in a fast paced and multifaceted service environment with a sense of urgency\nStrong interpersonal, conflict resolution, and reasoning skills.\nStrong written/verbal communication skills\nInteracts effectively at all levels of the organization, adjusting communications for the intended audience.\nProven ability to work and thrive under pressure, managing a complex and high workload while simultaneously changing direction based on modification of business priorities\nIdentify and actively contribute to the implementation of continuous improvement opportunities, resulting in improved processes, efficiencies, and overall service\nDisplays consistency in accuracy, speed, and quality of work\nMay be required to support extended hours of coverage\nTechnical proficiency with the Microsoft Office Suite\n~IN2\nUnum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.\nUnum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.\nThe base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.\n$40,000.00-$75,600.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.\nCompany:\nUnum","description_format":"text","description_chars":6942,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Home office","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Maine","iso":null,"kind":"city"},{"name":"Louisiana","iso":null,"kind":"city"},{"name":"South Carolina","iso":null,"kind":"city"},{"name":"Tennessee","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-12T21:54:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 27 · green card filings: 12","filings_12m":27,"filings_prev_12m":20,"green_card_filings_12m":12,"median_offered_wage_usd":134038,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.681,"p_room":0.75,"age_days":17,"expected_fill_days":18,"reasons":["conf:2","velocity","win:late"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/unum-group-representative-broker-compensation","json_url":"https://alion.io/job/unum-group-representative-broker-compensation.json","meta":{"generated_at":"2026-10-31T03:37:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15383},"rest":"https://alion.io/mcp/rest/get_company?id=15383"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funum-group-representative-broker-compensation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funum-group-representative-broker-compensation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funum-group-representative-broker-compensation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unum-group-representative-broker-compensation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funum-group-representative-broker-compensation"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2393452}},{"tool":"search_jobs","arguments":{"company":"unumgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2393452},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}