{"id":4110247,"url":"https://alion.io/job/unum-group-workforce-management-analyst","title":"Workforce Management Analyst","company":{"id":15383,"name":"Unum Group","domain":"unumgroup.com","url":"https://alion.io/company/unumnews","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0.1,"time_to_fill_p50_days":19,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Portland, United States","Chattanooga, United States","Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cognos","optional":false},{"name":"SAS","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-11T23:15:39Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T20:59:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Posting End Date: November 20When you join the team at Unum, you become part of an organization committed to helping you thrive.\nHere, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:\nAward-winning culture\n\nInclusion and diversity as a priority\n\nPerformance Based Incentive Plans\n\nCompetitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability\n\nGenerous PTO (including paid time to volunteer!)\n\nUp to 9.5% 401(k) employer contribution\n\nMental health support\n\nCareer advancement opportunities\n\nStudent loan repayment options\n\nTuition reimbursement\n\nFlexible work environments\n\n*All the benefits listed above are subject to the terms of their individual Plans.\nAnd that’s just the beginning…\nWith 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!\nGeneral Summary:\nGeneral SummaryThe Workforce Management Analyst II is a high visibility role with tactical interaction across various levels of Benefit Operations management including at times, members of benefits senior leadership. Analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, are critical skills for this role. They will be able to construct and present complex analytical findings in a clear, concise, and decision-impacting manner. They deliver solutions to translate operating metrics into insights that inform strategies, business decisions and recommendations. There is flexibility in this opening, and we are evaluating individuals from various experience levels.\nPrincipal Duties and Responsibilities\nTranslate needs of customers into reporting solutions, with minimal guidance from manager.\nTranslates complex data from numerous information sources into actionable information.\nExecute on high profile analysis and deliver data stories across business groups.\nDevelop and lead positive collaborations with one or more cross-functional teams.\nContinually improve the depth and breadth of our data analytics capabilities through project development across multiple data platforms.\nDevelop analytical tools and models to support strategic business planning. Generate ad hoc reports to include trend analysis as requested by leadership\nDeliver proactive gathering, development, and analysis of operational forecasts to produce effective projections of inputs and capacity requirements.\nAnalysis of inputs and recommendation of trends or variances to plan to ensure accurate planning of all input variables affecting the forecast and staff planning.\nAnalysis and recommendations for staffing group effectiveness that drive efficiency balance with quality.\nDrive model improvements to maximize statistical confidence and operational accuracy; Support flexibility and effectiveness of supporting models.\nMaintain forecasting, staff group and skilling information to effectively support scheduling and WFM processes.\nProvide business analytics and data gathering to support detailed modeling of Capacity Planning and metrics for statistical confidence in projections.\nProvide forecasting and analysis expertise.\nContinuously reviews and improves forecast models to determine more accurate and efficient methods.\nPerforms analytics as required to identify call volume and arrival pattern drivers.\nWill provide mentoring to lower level peers as needed.\nJob Specifications:\nBachelor's degree or equivalent knowledge and skills obtained through a combination of education, training and experience, is preferred.\n4+ years of experience in Data Analytics or equivalent relevant experience\nStrong Analytical, Math, Reasoning and Investigative skills.\nStrong attention to Detail/Process with strategic thinking and planning skills.\nAbility to work with Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos) and pull data from various sources\nDemonstrated knowledge and understanding of key business performance metrics such as service level, AHT, adherence, etc.\nResponds to customers’ needs by producing reports and resource plans with factual information and based on specified requirements\nExcellent interpersonal skills including strong listening, written and verbal communication, with ability to clearly and professionally communicate with others.\nUnum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.\nUnum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.\nThe base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.\n$63,500.00-$120,000.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.\nCompany:\nUnum","description_format":"text","description_chars":6224,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Maine","iso":null,"kind":"city"},{"name":"South Carolina","iso":null,"kind":"city"},{"name":"Tennessee","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-11T23:15:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 27 · green card filings: 12","filings_12m":27,"filings_prev_12m":20,"green_card_filings_12m":12,"median_offered_wage_usd":134038,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:5","stale_co","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/unum-group-workforce-management-analyst","json_url":"https://alion.io/job/unum-group-workforce-management-analyst.json","meta":{"generated_at":"2026-11-12T22:59:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15383},"rest":"https://alion.io/mcp/rest/get_company?id=15383"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funum-group-workforce-management-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funum-group-workforce-management-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funum-group-workforce-management-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unum-group-workforce-management-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funum-group-workforce-management-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4110247}},{"tool":"search_jobs","arguments":{"company":"unumgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4110247},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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