{"id":2511527,"url":"https://alion.io/job/unzer-billing-operations-manager-mfd-2","title":"Billing Operations Manager (m/f/d)","company":{"id":51803,"name":"Unzer","domain":"unzer.com","url":"https://alion.io/company/unzer","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heidelberg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":106000,"period":"year","method":"role_country_seniority_unknown","sample_n":343},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-14T08:40:03Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T03:10:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT US\nUnzer is a leading European fintech company with a mission to simplify international payments for e-commerce and retail businesses. Our brand was formed from 13 companies that now contribute to building a unique product covering the entire payment flow.\nAt Unzer, we are driven by the belief that customers should enjoy a seamless shopping experience, no matter where they choose to shop. We are a team of over 750 experts from 50+ different nationalities, dedicated to creating a state-of-the-art unified commerce platform. Our goal is to enable businesses to delight their customers with a seamless payment experience.\nWhether you're a tech enthusiast, payment expert, or dedicated support professional, we are looking for individuals who are passionate about making a difference.\nOur offices: We are based across Austria, Denmark, Germany, and Luxembourg, with a HQ in Berlin.\nABOUT THE TEAM\nBilling Operations team works with precision and efficiency, ensuring compliance and excellence in customer support, and driving continuous improvement for the benefit of our merchants and the company.\nAs part of the Billing Expert Team, the role takes end-to-end responsibility for all activities that ultimately impact merchant invoices and payouts. This includes maintaining prices and conditions in the relevant systems, reviewing contracts, supporting product-related billing adjustments, and serving as a direct point of contact for merchants regarding invoice and payout questions by email and telephone.\nWhat your work will look like:\nInvestigating internal technical issues through structured analysis and root-cause identification, while coordinating clear communication with internal stakeholders and external merchants until resolution.\n\nCreating and maintaining accurate process and troubleshooting documentation for the internal knowledge base.\n\nPerforming operational controls and monitoring billing processes and relevant KPIs to identify risks, deviations, and opportunities for improvement.\n\nActing as the merchant's voice within the company and representing the company clearly and professionally in direct communication with merchants.\n\nWhat you need to be successful in this role:\nKnowledge of billing processes and fundamental accounting principles.\nStrong analytical skills, with the ability to interpret data and prepare financial reports.\nUnderstanding of relevant financial regulations and compliance requirements.\nProficiency in billing and finance-related software and systems.\nGood working knowledge of Microsoft Office, particularly Excel.\nConfidence in using AI tools to improve efficiency and support day-to-day tasks.\nFluency in both German and English, written and spoken.","description_format":"text","description_chars":2710,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-14T09:03:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T03:19:12Z"},"pay":null,"html_url":"https://alion.io/job/unzer-billing-operations-manager-mfd-2","json_url":"https://alion.io/job/unzer-billing-operations-manager-mfd-2.json","meta":{"generated_at":"2026-10-15T03:19:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4761,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51803},"rest":"https://alion.io/mcp/rest/get_company?id=51803"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Funzer-billing-operations-manager-mfd-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Funzer-billing-operations-manager-mfd-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Funzer-billing-operations-manager-mfd-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/unzer-billing-operations-manager-mfd-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Funzer-billing-operations-manager-mfd-2"}]}