{"id":2829623,"url":"https://alion.io/job/uow-college-australia-application-support-analyst","title":"Application Support Analyst","company":{"id":1885398,"name":"UOW College Australia","domain":"uowcollege.edu.au","url":"https://alion.io/company/uowcollege","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wollongong, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96898,"max":119986,"currency":"AUD","period":"year","gross":null,"usd_annual":83380},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T23:14:10Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-19T06:29:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Make an impact at the University of Wollongong (UOW) - a purpose-driven institution ranked in the top 1% of universities globally.\nAbout the Role\nThe Application Support Analyst plays a key role in supporting and enhancing the University's education-focused technology applications that underpin the student and academic experience. Working within the Education Products team, you will administer, maintain and support critical systems used across student recruitment, enrolment, examinations, learning and teaching. You will collaborate with business stakeholders, vendors and technical teams to ensure applications remain reliable, secure, integrated and fit for purpose while delivering exceptional customer service and support.\nKey responsibilities:\nAdminister, maintain and monitor education-focused applications to ensure high levels of availability, performance and security.\nInvestigate, troubleshoot and resolve incidents, service requests and application issues while maintaining accurate support records.\nPartner with business owners, vendors and technical teams to deliver system improvements, upgrades and enhancements.\nProvide technical advice and contribute to the ongoing development and strategic direction of the University's education technology portfolio.\nAbout the Team\nThe Education Products team sits within Information Management & Technology Services (IMTS), the University's central provider of IT services and solutions. The team manages and supports a diverse portfolio of education-focused applications that enable learning, teaching and student administration activities across the University. Working closely with stakeholders across UOW, the team ensures critical systems remain reliable, secure and aligned to the evolving needs of students and staff.\nWhat You'll Bring\nDegree qualification in Information Technology or a related discipline, or an equivalent combination of experience and training.\nExperience supporting enterprise applications, including incident, problem and change management processes.\nStrong analytical skills with the ability to translate business requirements into practical technical solutions.\nExcellent customer service, communication and stakeholder management skills.\nKnowledge of application administration, information security principles and software development lifecycle practices.\nWhy Join UOW\nCompetitive salary package including 17% superannuation\nFlexible working arrangements and family-friendly policies\nGenerous leave entitlements including additional concession days over the Christmas-New Year period\nPurchased leave options to provide greater flexibility throughout the year\nOngoing professional development and clear career progression opportunities\nRole Details\nContinuing, part-time appointment - (21 hours per week) role commences January 2027 \nLevel 6/7 $96,898 - $119,986 (pro rata) plus 17% superannuation \nLocation: Wollongong Campus / Hybrid working\nValid Australian work rights required. Visa sponsorship is not available.\nThe successful candidate will be required to provide a National Criminal History Check prior to commencement. \nPosition Description\nHow to Apply\nClick on the 'Apply Now' button at the bottom of the advertisement. You'll be requested to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.\nFor further information about this position, please contact Manager, Education Products Debby Chiu \nClosing Date: Sunday 1 November 2026, 11:55pm\nEquity, Diversity & Inclusion\nThe University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.\nAs required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.","description_format":"text","description_chars":4721,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Hybrid work","Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education","Vocational Education"],"lifecycle":[{"event":"open","at":"2026-10-19T02:06:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:3","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":83380,"is_top_pay":true},"html_url":"https://alion.io/job/uow-college-australia-application-support-analyst","json_url":"https://alion.io/job/uow-college-australia-application-support-analyst.json","meta":{"generated_at":"2026-10-19T11:10:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1885398},"rest":"https://alion.io/mcp/rest/get_company?id=1885398"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fuow-college-australia-application-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fuow-college-australia-application-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fuow-college-australia-application-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/uow-college-australia-application-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fuow-college-australia-application-support-analyst"}]}